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Royston lund
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Royston lund reviews
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4,41
208 reviews
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Last update: 14.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnLTdUYjF3RRAB!2m1!1s0x0:0xe6fed1bdecd532f9!3m1!1s2@1:CIHM0ogKEICAgIDg-7Tb1wE%7CCgwIib-h3AUQoOKqpwM%7C?hl=en-US
Ali
google
https://www.google.com/maps/place/?q=place_id:ChIJXycjUL7DeUgR-TLV7L3R_uY
We sincerely apologise that you feel your experience whilst buying your property was not what you had expected. We do welcome all feedback, however I wish to assure you that all of our staff are a qualified associate member of The Gulid for Property Professionals and have been voted by our clients The Best Agent in the UK all based on customer service. Please be assured your comments and concerns will be investigated internally. As one of the Directors I will personally reply direct to you.
1536165064
1
Terrible experience ... very unprofessional staff ...my review is based on my experience with the West bridgford branch .. Unfortunately this is my worst experience ever with an estate agency . Eliot, the agent dealing with the purchase is an amateur and unprofessional ... at the beginning he was calling for an update every other day ..once we completed the purchase he failed to respond to 3 of my emails .. hes not bothered anymore because hes had his money already ... disgrace ! Lots of communications issue throughout the process ... Eliots senior colleague in the branch is equally unprofessional .. I called him few hours after I collected my keys ( I think he handed over the keys to me as well ) asking about the house water meter .. he promised to call the previous landlord and get back to me within hours and guess what , I am still waiting for his response ... its been 1.5 months now ... I had to call my emergency cover to sort the water issue. There are other issues in the property and some keys age missing ... things that can sorted maybe if I can get in touch with the previous landlord but these bunch of unprofessionals are just not responding to my emails ...they used to respond within minutes before the purchase was completed .. Unfortunately my experience with this branch ( Elliott and his senior colleague whom I cant recall his name ) is terrible ... Avoid this branch if possible ... I really hope their manager will read this review and act accordingly... I am yet waiting for someone to reply to my emails ...
1512487229
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBMXFQbXBRRRAB!2m1!1s0x0:0xe6fed1bdecd532f9!3m1!1s2@1:CIHM0ogKEICAgIDA1qPmpQE%7CCgwIvfKa0QUQwOng8QE%7C?hl=en-US
Joe Barratt
google
https://www.google.com/maps/place/?q=place_id:ChIJXycjUL7DeUgR-TLV7L3R_uY
The deposit account mentioned in this review was concluded in a professional manner in association with TDS Guidelines. As explained during the process of concluding the shared deposit account we have to seek the landlord's instructions at all times. As no agreement on charges could be reached this was referred over to TDS to finalise.
1532602632
1
Slow to respond, unless it's for their own benefit. Completely unhelpful and we had problems with them releasing our deposit.
1627985874
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhcWVLMUx3EAE!2m1!1s0x0:0xe6fed1bdecd532f9!3m1!1s2@1:CIHM0ogKEICAgICaqeK1Lw%7CCgsI0q-kiAYQ4PilRA%7C?hl=en-US
Dawn Winters
google
https://www.google.com/maps/place/?q=place_id:ChIJXycjUL7DeUgR-TLV7L3R_uY
5
Communication from the onset was excellent, and everything was explained to me thoroughly by my agent. They were fast to respond to queries and due to that, we completed in record time!
1665483736
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlM3JfOWdBRRAB!2m1!1s0x0:0xe6fed1bdecd532f9!3m1!1s2@1:CIHM0ogKEICAgIDe3r_9gAE%7CCgwI2IeVmgYQ6LG5jwE%7C?hl=en-US
Hattie Littlewood
google
https://www.google.com/maps/place/?q=place_id:ChIJXycjUL7DeUgR-TLV7L3R_uY
5
Great experience with purchasing my first home. Wouldn't hesitate to recommend the West Bridgford Office.
1626365899
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxcy15Z213RRAB!2m1!1s0x0:0xe6fed1bdecd532f9!3m1!1s2@1:CIHM0ogKEICAgIDqs-ygmwE%7CCgwIy7_BhwYQ2OT8jgM%7C?hl=en-US
Alex Jaeger
google
https://www.google.com/maps/place/?q=place_id:ChIJXycjUL7DeUgR-TLV7L3R_uY
Good Morning Tristan. Thank you for taking the time to leave us feedback. I would welcome the opportunity to discuss this further with you as we take customer service and peoples feedback incredible seriously. Please feel free to call me on 0115 914 1122 or email me at [email protected] Thank you, Terriann - Royston & Lund Lettings
1626423225
1
Monica Basra is very unprofessional and incompetent. The worst letting agent and the worst experience I had. Im not going to use this agency anymore, especially with someone like Monica Basra, she should look for diffrent job , maybe at McDonald with her attitude and lack of expierence. Hire people with a degreee and not someone like her. Best Regards, Mr. Sackhaar
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