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Theicemancustomicesculptures
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Information about Theicemancustomicesculptures
4,81
21 reviews
The opinions come from external websites
Last update: 14.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVc2JfaDZBRRAB!2m1!1s0x0:0x48561a1a8b04ea65!3m1!1s2@1:CIHM0ogKEICAgIDUsb_h6AE%7CCgsIg6GR6wUQuPTxTQ%7C?hl=en-US
Grace Digena
google
https://www.google.com/maps/place/?q=place_id:ChIJXT8iHB_R34kRZeoEixoaVkg
Grace, In my 25 years of working with clients, and creating their visions in ice, I have found that it is unfortunate that I cannot always satisfy their requests. This is the case and I am sorry that your experience was not a positive one. I will use this review to improve our communications, and design procedures.
1566907272
1
I tried to work with "The Ice Man" for several months in order to get an ice sculpture for my friend's wedding. We were very excited when he agreed to do our sculpture. We specified from the very first phone call that we wanted a clear 3D ice sculpture of a specific character. He gave us a price that we agreed to. We were prepared to pay much more than what he asked so we were very happy with his quote. We put down the deposit and waited for mock ups of the sculpture. The first mock ups we got surprised us, we thought that something must have been lost since we had discussed details over the phone and not in an email. All of the mock ups were generic images, in 2D with color added. So we specified once again, with reference pictures what we wanted. This was followed by another lengthy phone conversation where we were led to believe that he understood and agreed to what we were requesting, which again was a clear 3D sculpture. Then we got the next set of mock ups. Once again out request had been disregarded and we were sent 2D sculptures, of the correct character yes, one in color, one clear. Since we felt like we were not fully being heard we responded this time with our own drawing of what we had been asking for. It was then that Charles sent us an email declining to do the project. He claimed that he would be unable to do it within our budget. At no point did he ever tell us that what we wanted would cost more, we would likely have agreed to a higher price if that is what it took. He also never said he was uncomfortable with 3D sculptures aside from his own aesthetic preference. Then he tried to deny that we paid a deposit, and had to be sent a copy of our receipt in order to admit that we paid him several hundred dollars that ought to be returned. On multiple occasions he lead us to believe that he was totally willing and capable of meeting our request. To have him quit with only a few months to go until the wedding we are now left with no options for the ice sculpture within 100 miles. At any point if he had communicated with us honestly this whole situation could have been avoided. It is an absolute shame that this is how he feels he can treat customers. If you have ANY other option than working with Charles Jones for your project take it.
1566852467
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVc2Z2VG5BRRAB!2m1!1s0x0:0x48561a1a8b04ea65!3m1!1s2@1:CIHM0ogKEICAgIDUsfvTnAE%7CCgwI84qR6wUQ0JbHqgE%7C?hl=en-US
Caitlin Colesanti
google
https://www.google.com/maps/place/?q=place_id:ChIJXT8iHB_R34kRZeoEixoaVkg
5
Charlie's work is amazing! This was such a special part of our wedding day. Charlie and his team work with you to create an ice sculpture that fits your needs. Our guests loved the ice sculpture we created and the design was perfect!
1514989963
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBcTVhT2pnRRAB!2m1!1s0x0:0x48561a1a8b04ea65!3m1!1s2@1:CIHM0ogKEICAgIDAq5aOjgE%7CCgsIi9Oz0gUQwLLNOw%7C?hl=en-US
Victoria Quinn
google
https://www.google.com/maps/place/?q=place_id:ChIJXT8iHB_R34kRZeoEixoaVkg
Many thanks for the kind words, it was a pleasure working with you as well. We look forward to our next project- Charlie
1514990828
5
Charlie and team were incredible!! Friendly, professional, and prompt with their delivery. They helped us with a last minute ice project that we were in need of and delivered us the best quality ice we've ever seen. We will definitely be using them again!!!
1523219543
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBdUxfUTRnRRAB!2m1!1s0x0:0x48561a1a8b04ea65!3m1!1s2@1:CIHM0ogKEICAgICAuL_Q4gE%7CCgsI1_ip1gUQwOf7Cg%7C?hl=en-US
Ingrid Switzer
google
https://www.google.com/maps/place/?q=place_id:ChIJXT8iHB_R34kRZeoEixoaVkg
5
Beautiful ice sculptures with outstanding service and design along the way. The Ice Man created a custom ice sculpture for our wedding - they worked with us to come up with a design that fit our needs and the finished product was perfect.
1539622015
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR3OXNud1J3EAE!2m1!1s0x0:0x48561a1a8b04ea65!3m1!1s2@1:CIHM0ogKEICAgIDw9snwRw%7CCgwI_4iT3gUQkKWGvwM%7C?hl=en-US
LaQuetta Ellis
google
https://www.google.com/maps/place/?q=place_id:ChIJXT8iHB_R34kRZeoEixoaVkg
Many thanks for the kind words, it is our passion and pleasure to be a part of your special event. Charlie
1539631597
5
Absolutely phenomenal!! I gave Charles my vision & he made it come to LIFE!!!!! I highly recommend...dont second guess yourself!!!!!! Book Charles!!!! The BEST & his team is very professional!!
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