Customer is not who he says he is. His real name is Frank Cole from Staten Island NY. I took care of this recently through another website. I see he has decided to take his personal vendetta against me to other avenues. Customer has been given a full refund even though I feel no one can make him happy. I wish him the best and hope he finds the right repair facility to meet his needs. That said, I see that yelp has removed the positive reviews I have received. I question yelp's ethics. Why were the good reviews removed? Currently I have a full lot of vehicles and I am booked a month behind. My customers all leave happy. I guess I must be doing something right. You cannot always please everyone but it seems to me that yelp is only showing one side not the true story.
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Claims to be an expert in many different fields while he proves to be a master in none. Has good prices, but you pay for the low price in the quality of the workmanship. I have had bad experiences with mechanics before, but never to the point where things were consistently forgotten to be completed, parts broken, bad diagnosis etc. Had several jobs done by Mike, 1 out of the 3 jobs was completed without a hitch. 2nd of the 3 jobs was fixes under warranty which he tried to deny. 3rd set of repairs was a complete nightmare with many mistakes and his concentration on 4 other cars. I think if the repair shop concentrated on one job at a time the outcome could have been different. But the fact of the matter is he is a scatterbrained mechanic trying to juggle 4 or 5 cars at the same time with very poor results. He hops from one car to the next never finishing one job he starts. He misplaces hardware consistently and forgets to put things back on the car correctly. This causes the eed to go back several times for the same repair.I recommend to stay away from this shop if you have high standard for repairs.
A good, trust worthy mechanic is worth their weight in gold. It is such a comfort knowing that your vehicle will be fixed right and you will be treated honestly. If your on TDI club you already know who this guy is.He is not only a master TDI mechanic but a master Toyota tech. I recommend Mike to all my friends and family.
World class TDI service. I drive over seventy miles for any major work required in my 2009 Jetta TDI. First pricing is way bellow dealer estimates. More importantly the work is done properly the first time and the cash goes to a SMALL BUISENESS owner just trying to make a living. I will always bring my car to M&M without question. Highly recommended for Volkswagens and especially diesels.
My 2010 diesel Jetta has just had problem after problem, and when my VW dealer told me it would cost $1,700 to replace the timing belt I was fed up and decided to do some research. My friend referred me to M&M saying that he brings his TDI in there all the time, saying that they specialize in diesel VWs. So I call them up and they told me it would cost $850 to do the entire assembly. That's half the price of what my dealer wanted! And they only use OEM parts too, no cheap, unreliable crap. When I arrived everyone was really friendly and Mike had explained what he was going to do and who was going to work on my car. It was an all day job so he even offered to drive me to the local town for the day! It was a cute town (Milford, PA) with some great restaurants and cafes. When I got back they had just finished up and even fixed a panel on my car that was loose. The level of professionalism is outstanding, but the hospitality and friendliness was unreal; I'll never go anywhere else to get my car fixed or serviced again after this amazing experience.
I found Mike several years ago through <a href="/redir?url=http%3A%2F%2Ftdiclub.com&s=a8f5be9d660a41005b536f9d74123ffbd182d4cf59ef9f14de2863be586edb5b" target="_blank" rel="nofollow">tdiclub.com</a> when I was looking to have my 2003 Jetta TDI serviced. Prior, the vehicle had always been serviced by the dealership where I bought it brand new. The dealership time and time again proved they indeed were not experts (and really not even good), with each experience costing me money and frustration. Before my first service at M&M Mike spent considerable time speaking with me. That conversation convinced me he knew what he was doing and he had a high level of concern for customer satisfaction so I started using his service. Worth noting that his prices are probably half of what a dealership would charge. Over the years Mike has serviced my car for both minor and major (timing belt, clutch) things. My confidence in him is strong. So strong that I drive 110 miles each way from my home on Long Island to his facility. That's how good the service experience has been. My most recent experience prompted me to write this review. He worked within my budget to prioritize repairs that were needed and create a timeline for repairs that can be expected. I had complete trust in everything he and his technician had to say.
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