Dear Mr Tinlin, I am sorry that you are not happy with some aspects of the process of buying your new home. At FHP Living we pride ourselves in the service that we offer to our clients and to buyers alike. It is not nice to hear that you feel that we have underperformed on this occasion. Please can you contact the office and speak with Jules Hunt to discuss this further.
1668011358
1
As a buyer, FHP were very aggressive and in my opinion use a bullying approach to sales. They tried to force an exchange within 4-6 weeks regardless of the legal process. They also implied they made an admin error on the price and sent an amended offer letter a month later, with the date, the same as the original letter and increased the price. They tried to get me to pay for a survey even though I'd have to pay for a separate survey through my mortgage lender as they wanted to secure a purchase for our vendors. I wouldn't sell any property through FHP for buyers to experience the same dreadful experience I had to endure
Dear Katie, thank you for your kind words, the teams will be delighted. Best Wishes Carol O'Grady
1639053403
5
FHP always treat our property dealings with the utmost professionalism. They have just sold a flat in West Bridgford. It was quick and seamless and all of the team have been great. Many thanks
Dear Sarah, Thank you for your kind remarks. I am sure Jules was delighted to help you. Best Wishes Carol O'Grady
1618647342
5
All house moves are pretty stressful affairs but we think we had a real rollercoaster ride. I am delighted to say that the team at FHP couldnt have been more supportive. FHP were the agents for the developers we were buying from and a special mention to Jules Hunt who was always at the end of the phone to answer our queries / keep us calm !! In this day and age it is wonderful to still have the personal customer service touch. Thanks all.
Dear Mr Foster, Thank you for your comments which we have noted. As you were made aware both of these incidents were out of our control and we were taking instruction from our client. Please accept our sincere apologies.
1538757694
1
Poor service on numerous occasions. The first property I went to visit the agent turned up twenty minutes late for a viewing. Then on the second property the viewing was cancelled 20 minutes before an appointment, on two days in a row! Would recommend staying well clear.
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