I was sold a vehicle with a bent frame. I bought a BMW X5 from Steve at Automotion. Was told the vehicle had not been in any accidents and they had done a thorough inspection and also repaired a number of items prior to the sale. I took the vehicle back in as the rear tires were wearing quickly, it looked like the camber might be off. They inspected it and said everything was fine. The uneven tire wear continued so I took it to an alignment and suspension expert. He called immediately to tell me the car had been in an accident, the frame was bent and due to the bent frame he could not bring the vehicle back into alignment. Now I have a vehicle that I've sunk thousands into that is unsafe to drive!! I reached out to Steve to talk about a resolution to the situation, he said he would talk to the owner and get back to me. Steve never called back and now will not return any of my calls.
Buyer Beware! My 20 yr. old Son bought his first car at Automotion just over a week ago. Steve Sherman knew that my Son was planning on driving the car back to school in Madison the day after purchase, and we were assured the car was ready for the trip. Our sales experience with Steve was positive, and he seemed like a trustworthy guy. My Son drove directly home after buying the car and parked it. When my husband came home he went out to see the car and noticed a bulge in the tire (which must have been there before). Unfortunately my Son and I didnt examine the tires, but I would have hoped Steve or someone else had before selling it to my son knowing that he was going on a road trip. He could have had a blow out and consequent accident:( Thankfully my husband saw it and we had to have a new set of tires installed the next morning ( given its 4 wheel drive and the cheap tires on it were the wrong size). That cost us $567. I left a voicemail for Steve the night of the car purchase and have yet to hear back which is so disappointing. From a customer service perspective I would have hoped for a response, as well as offering a good faith reimbursement for at least part of the price of the bad tire. But instead he blew me off. So Ive decided to warn others of purchasing cars there. And if you plan to do so have it thoroughly checked by an outside mechanic and check Carfax.
Donovan, thank you for the opportunity to earn your trust. We look forward to being here for you whenever you have the need.
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5
Great experience here. I took my 2006 Porsche there for a coolant leak issue. They helped me get a fast appointment and were great on communication. The repair was handled and done quickly. Tanner was great to work with as well as mechanic Raphael. I will be coming back for service and recommend them. Update 7/2022 Have them servicing it and things are going great.
I purchased hard to find stick shift and had it shipped to me. It arrived with a dent, Steve said he would split the cost of dent repair so I didnt file a claim with shipper. I never received any check he said would be sent. Also car arrived with service needed light on for brakes and smoked first time I drive it because of oil leak and a low tire that leaks
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