(Google should introduce negative rating) App 0* Information on website 0* Customer service 0* Call waiting time = minimum 30 minutes=-2* Would you recommend to friends? Strongly NO
Very Horrible Customer Service, and phone prompts are helpful at all!! Tired of Big companies not having someone to speak to that can break down the terms versus using the terms they learned to pass the test to sell policy!
I've been a member of other insurance companies after being a member of Blue Cross Blue Sheild. When I compare both companies I find that Blue Cross Blue Sheild processes claims faster than the other company, When I have questions about a claim customer service was very helpful in clarifying and resolving issues and questions that the other insurance company.The other insurance company would not call the doctor's billing office to resolve any issues. They would pass me from one customer service agent to another day after day with little or no results; it took at least 5 months to get this particular company to pay a bill. While Blue Cross Blue shield is not perfect it is better that most of whats out there that's why I'm going back to BCBS, I've learned my lesson.
Their voice system could do better. When the office is on holiday, the system should inform that information early on rather than asking caller to provide lots of information then hanging up. Finally reached to a representative and was well informed. In general, it is great to talk to a real person and have all the questions clearly addressed.
As a physician who just spent 1 hour and 5 minutes and counting trying to navigate through their telephone prior authorization program. Buggy voice recognition software. No options to speak with a live customer service agent. No way to submit a PA through paper or online if you aren't enrolled in their Availity or RealMed program.
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