Dear Sofi, we are very sorry to hear your review. However we have checked through all our buyer records for the last two months and cannot find your details there. We always respond to all enquiries so we are a bit confused what has happened here but if we can be of any assistance please call the Director Damien at the office on 9782 0999. Kind regards, Botany Park Real Estate.
1491283525
1
Very slow to respond to queries and requests over the phone. Waiting for weeks.....
We were innocent first timers in the world of real estate. Damien Pusch was a very honest broker and I immediately sensed his integrity and he continued to conduct a very smooth transaction . I recommend him wholeheartedly.
Dear Cameron, Sorry to see your rating, I have investigated and initially couldn't find your contact as we log all calls that come into the office. Upon further investigation I see that you called after hours on a Sunday. Your enquiry was given to a sales agent to contact you on Monday morning. Our sales agent did recall your enquiry as it was for a property that was listed for sale many years ago. To the best of our sales agents recollection, he believes that he did try to call you. I sincerely apologise if this call didn't get through to you, as we always return calls to all clients. We have now put in further procedures for any after hours calls to be forwarded straight to myself (Director) for immediate attention. Once again we sincerely apologise and if you would like to discuss this further, please feel free to call me at the office on 97820999. Thank you, Damien Pusch.
1558570674
1
Did not return my call , poor service
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