Hi Lori. Im sorry you dont approve of our not selling to resellers policy. We did apologize, offered and gave you cash for your gift card. We have this policy in place so we can sell to our customers games at a reasonable market value price and not jacked up 20-50% more that in some cases resellers will do. Sometimes exceptions are made if we are in overflow of stock. In this case with gameboy Pokémon games we are not unfortunately. The reproduction hack Pokémon games you are referring too are in a separate display case and are clearly marked as such and priced at $14.85 each. We carry these for our customers who are not collectors, who just want to play the game and who cant afford the $40-$80 price tag that some of the Pokémon games are going for right now. Your frustration is understandable, but this is our policy.
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I took in several games, systems and controllers last year in the spring. I received a gift card of over $125. Finally, today I went in with intent to buy games to resell. There were two people working. One called her boss and I was told they don't sell to resellers. However they are selling knock off pokemon games. I'm surprised that's allowed. I won't be back. They had no problems taking my games to resell for a profit. There business model stinks.
Hello! The ps4 controller you bought was brand new sealed. Yes you did try to return it the same day, but you had opened and used it. You said you didnt like the feel of it. Once a new product is opened we consider it used and we have to sell and price it as such. Now, the employee couldve at least offered to buy back the controller from you with a percentage taken off at what you bought it for. That is something I will address to my employees. For that I do apologize. Were a small business and try to be as accommodating as possible when it comes to returns. But, I cant always give out refunds simply because someone doesnt like an item or has buyers remorse. Id still like to make this right so if youd like to come back we could work out something. Thank you.
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I went up to get a ps4 controller for $64 and didnt want it. Went back and was told I couldnt get a refund even though I just came from there. If I cant get a refund then whats the point of buying anything?
If you want retro games this is THE best place to go, tons and tons of awesome finds, fair prices, and staff knows what they're doing when it comes to reproduction carts/boxes so it's properly labeled if you care about that (like me). You can also request to be put on a wishlist for specific games if something you really want isn't in currently. I don't live in the area but anytime I come back I will definitely be stopping by.
Amazing place for any older games and consoles, you can find just about anything. I highly recommend coming in often to see what people have traded in.
Thank you for your feedback, Frank. We try to keep a large variety for our customers please let us know what you'd like to see more of in our stores.
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Small selection but decent stuff
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