Hello Bobby, I see you had placed your order just before our Thanksgiving break. We were fortunate enough to give our staff a very well deserved extended weekend with their family for the holiday. This notice was prominently displayed on our website. The confirmation you received within minutes of placing your order also included our lead time. When you called today to cancel your order had been cut and was preparing to ship. Referring to our correspondance we communicated with you that once an order is custom cut it cannot be cancelled.
1607030201
1
If you need your order quick don't bother ordering here. 5 business days to cut one peice of metal then wouldn't refund my money after I had to order from another company so I could get my job done on time. My job is late because it took 5 days to cut one piece. Sounds like a process issue.
Hi Mark, Thank you for reaching out. Would you please advise who you spoke with and when you spoke to them? You can reach me via email at [email protected].
1607341951
1
Rude customer service! I ordered from another place because of their attitude towards questions, ridiculous!
Bought 20 pieces of 303 round bar 1", material was saw cut so well it looked like a milled finish. Great Product i even requested test reports and saw it was produced in USA, glad to see a company that carries domestic product!
Thank you for reaching out. If you could provide me with more information regarding your order I would be happy to look into it and offer a resolution. Feel free to reach me via email at [email protected].
1601416479
1
Order placed 9/21, 8 days later I learn the stock hadn't even been cut let alone shipped. If I could give zero stars, I would.
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