Royalmotorco reviews

1596244590

JCut

google

1

If you can avoid going here to buy a vehicle please do so this was one of the worst experiences my fiancé and I have ever had trying to buy a vehicle I dont even know where to start. Royal had sent us a paper stating they wanted to buy our car back and put us in a newer vehicle so we went there and started the process to upgrade from a small car to an SUV since we have a child and also a newborn we needed a bigger vehicle to suit our needs. So the guy we were working with name is Tim he ran my fiancé credit and told us it wasnt high enough for him to be able to help us which is understandable he told us if we could get a co signer that he might be able to help us so thats just what we did a few days later we had found a co signer with great credit So we went back and started the process again and Tim told us that he would call us the following day to update us on everything so my fiancé and I waited the whole following day and did not receive a phone call or text for an update at all so by the end of the day we decided to call the dealership Tim had failed to tell us he had the following day off so I asked if there was someone I could speak to so we could get a update the lady on the phone told me she would have someone call me back before they closed with a update well lets just say we still didnt receive a phone call at all. So on to the next day we are and Tim reaches out to us and tells us that our co signer that we have wont work which was confusing because this person has great credit and income so he asked if we had a different co signer which we found a new one and started the process once again same thing happened took him days to respond back and update us called royal several times to get no answer so at this point we are very frustrated we did not know the process was going to be this much of a hassle. So after days pass come to find out our second co signer would not work either thats what we were told anyway which was also confusing because our 2nd co signer has good credit and good income as well at this point its been 2 weeks total that we have been going through this whole thing after it was all said and done we did not get in a bigger vehicle a few days later we got mail from the banks that they tried to get us approved with our first co signer and they didnt even have her name correct at all on the papers that we got in the mail which could have been one of the reasons we didnt get approved the first time. All and all throughout this whole process the customer service and communication was terrible and I dont think they took much effort in trying to help us get in a bigger vehicle even though they sent us the paper to begin with so now we are currently in the process of going through a new dealership and one of our co signers has been approved already its so far been a much less stressful process thank you.

1596037221

Nicolette Wells

google

Nicolette, I'm sorry to hear that there was some actual razzle dazzle in the deal. I am very happy you drove away with a car you love and thank you for the input on how we can improve!

1596042261

3

I love the car I bought, but my experience had a small amount of hassle and more razzle dazzle than I wanted. Financing went through fine but I was not given a heads up that the interest rate the bank came back with was higher than originally predicted. The finance manager should have called me so I could have had an opportunity to either look elsewhere or call my bank to negotiate. Everyone there is very nice but you still don't get all the information to make an informed decision unless you know the right questions to ask and push until they give you the honest answer.

1598404493

Kimberly Scollins

google

5

This was the best car buying experience I ever had.

1618234995

Gina Hiscox

google

5

The receptionists were friendly and helpful, they called with updates, and the car was done

1619718567

REBECCA ROULSTIN

google

1

Beware: when you schedule an "appointment" it's just a drop off time. They'll get to it whenever they damn well please. I learned this the hard way.