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Otto's BMW
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Otto's BMW reviews
Information about Otto's BMW
4,35
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNta0p1eUlnEAE!2m1!1s0x0:0x4abbf32b4709847a!3m1!1s2@1:CIHM0ogKEICAgICmkJuyIg%7CCgsI-d_ojQYQiMLrAw%7C?hl=en-US
Hyun Chung
google
https://www.google.com/maps/place/?q=place_id:ChIJF6170mDwxokReoQJRyvzu0o
Once again, please accept our sincere apologies for our apparent miscommunication with you. The vehicles of customers waiting in our lounge are immediately dispatched into the shop. When you elected to drop off rather than wait here, your vehicle was not dispatched to the shop at that time. It was not correctly understood that you would be "waiting", just not on our premises but nearby. We truly regret the confusion and would like to offer a complimentary pick up and delivery for a future service visit.
1639600885
1
Really poor service. Left car for a scheduled appointment to change oil and get emissions and state testing. Appointment was for 10AM and just informed at 1PM that the car hasnt even made it into the shop. Not sure what the point of an appointment is if you need to leave it for most of the day. Been a customer for five years, but the last two service visits simply took too long and will no longer come here again. Just not proactive at all. Unresponsive
1629120505
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhdFBYUEZnEAE!2m1!1s0x0:0x4abbf32b4709847a!3m1!1s2@1:CIHM0ogKEICAgIDatPXPFg%7CCgsI-c_piAYQ4MvtMQ%7C?hl=en-US
Anikate Ganju
google
https://www.google.com/maps/place/?q=place_id:ChIJF6170mDwxokReoQJRyvzu0o
You are absolutely right - there is no excuse for making a customer feel this way. We strive to make every customer feel like family when they are in our dealership, and we obviously failed here. Thank you for your comments, they give us an opportunity to reset and ensure we are living by our rules.
1629469956
3
I bought an M car from Otto's, and it was a good experience with the buying process and my salesperson(Rob), until I had to meet with the business manager to sign over the paperwork. He seemed very clueless of prices when I asked him where they came from..... On top of that, he was extremely rude to me. I'm sure he had a bad day or something, but that's not an excuse to treat a customer poorly who is about buy a $70k car from you.
1608576887
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTNnNXay1nRRAB!2m1!1s0x0:0x4abbf32b4709847a!3m1!1s2@1:CIHM0ogKEICAgIDS6sWk-gE%7CCgwI996D_wUQoODUuAI%7C?hl=en-US
Roland G. Robinson Jr
google
https://www.google.com/maps/place/?q=place_id:ChIJF6170mDwxokReoQJRyvzu0o
Excellent! We're delighted to hear you were pleased. Best wishes for the holiday season from all of us here at Otto's!
1608577611
5
The best
1624507247
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxMzhQUnpnRRAB!2m1!1s0x0:0x4abbf32b4709847a!3m1!1s2@1:CIHM0ogKEICAgICq38PRzgE%7CCgwI74bQhgYQqOmDhgE%7C?hl=en-US
Nicole P
google
https://www.google.com/maps/place/?q=place_id:ChIJF6170mDwxokReoQJRyvzu0o
We are delighted to hear you enjoyed working with Ian W and our team. We appreciate the hour you travelled to do business with us. Thank you for choosing Otto's BMW!
1624541409
5
I just purchased a car from Ottos BMW. Best car buying experience I have ever had! The entire staff was friendly including the manager. My sales rep Ian W. is amazing! So knowledgeable, professional, and a great disposition. . Also found out we are both Tears for Fears fans. He made it worth the hour drive to get there. I would definitely purchase from here again.
1650398482
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyNW9lV3pRRRAB!2m1!1s0x0:0x4abbf32b4709847a!3m1!1s2@1:CIHM0ogKEICAgIC25oeWzQE%7CCgwIkqr8kgYQ6Py9rAI%7C?hl=en-US
Ben S J
google
https://www.google.com/maps/place/?q=place_id:ChIJF6170mDwxokReoQJRyvzu0o
We regret to hear of your disappointment with your last 2 service visits. Your user name doesn't give us enough information to find you in our database to research your experience or to reach out to you. We know your time is valuable. Please contact our service manager Joseph Fritz at 610.455.2843 in order for us to investigate the circumstances of the delays you experienced. We look forward to speaking with you soon.
1650550883
1
happened to me 2 times is a row within the past 2 months. where I get an appointment, car gets checked at, advisor calls me and tell me the car is going to be ready at a specific date, and then a few hours later I get a text that "Unfortunately" they are going to need the car to stay there for another day, being a dealer they always have an excuse: "it's covid and we are short staffed..., oh the parts actually didn't get here on time". I think you need to respect people's time and get your house in order
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