Wshealeychevrolet reviews

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Tracy Racine

google

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Manager, Matt Noviello at (845) 343-2400 to hopefully turn this experience around.

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2

Every time I go in there they try to sell me an alignment! I asked them not to wash my car I just waxed, it and they washed it anyway! it also took an hour and a half for a New York state inspection and oil change.

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gerald young

google

Thank you for sharing your concerns with us, Gerald. We are sorry to hear there was some miscommunication during your visit with our service department. Your vehicle was serviced accordingly and a new key was programmed; however, a leak could not be detected in any of the tires, therefore, a tire repair was unnecessary. It is normal for tire pressure to decrease a bit when the temperature drops. This is not due to air escaping, but rather the air inside the tire condenses, taking up less space when it's cold. This is temporary because driving will heat up the tire and increase the tire's pressure. If you feel the tire pressure continues to decrease, your Service Advisor, Lori, would be more than happy to help you further. Thank you and we look forward to seeing you again for your next service visit.

1640887867

2

I REQUESTED TIRE REPAIR WHICH THEY FAILED TO DO. I REQUESTED FRONT WINDSHIELD CLEANED SO THAT I CAN SAFELY DRIVE. THEY ALSO DID NOT DO THIS .I DID NOT WANT ADDITIVE INSTALLED; HOWEVER THEY INSTALLED ANYWAY. I VERY BAD EXPERIANCE ALL AROUND FOR MYSELF, A DISABLED SENIOR CITIZEN. PERHAPS YOU PREFER I TAKE MY BUSINESS ELSEWHERE!

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Victoria Caggiano

google

Victoria, we appreciate you leaving us a 5-star rating! If you are ever in the market for a new or a pre-owned vehicle or if you need servicing done to your current vehicle, please do not hesitate to reach out to us! We would be more than happy to help you in any way that we can! Happy Motoring!

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5

I don't know how to write this because I did not go to Healey Chevrolet Buick car dealership. I drove by it but I did not go in I guess Google picked that up. LOL

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AP

google

4

Quick service. I can walk in and my car be taken right away. I get Choices on how to repair. My entire car is looked over and repairs can be made before a big problem arises. "I would rather not have a break down after its serviced because it wasnt looked over." Shawn is a straight shooter no bs just tells it like it is. Thanks shawn for all of the years of great service. I read others reviews and I am not believing. I am sure there is more to the story. Nobody likes spending money on a car or on repairs to their car. But it has to get done. And when it's necessary I need it done now and thats what they do. They give me great service when Ineed it.

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Talbot Frawley

google

1

I initially did not intend to respond to this request for a review of your services, mainly because I did not wish to waste any more of my time dealing with your establishment. However, since the vehicle I purchased from you stalled, again, today on my way to work, I figured I might as well take you up on your offer to vent my frustrations. In short, I am completely dissatisfied with every aspect of my interactions with your association. Regrettably, last summer I purchased a used 2011 Chevrolet Cruze from your dealership. I had previously purchased a Chevy Cobalt from you back in 2009, which came with its own set of problems, butshame on meI figured Id give your dealership another shot. Within days of buying the Chevy Cruze, I rued that decision. Not only did it take nearly three months for the title and registration to arrive, but within the first week of driving it one of the wiper fluid nozzles stopped working and the air condition ceased to function properly. After bringing it in and getting that fixed, I returned for my first oil change shortly after. While working on it, the mechanics broke my tire pressure gauge, so I had to make another appointment to come in for minor repairs before I even had the title in my hand. After this, the car began to sporadically act as if it was about to stall, buck slightly, and then the service ESP light would come on, as well as the traction control light, and the RMP gauge would stop working. When this occurs, assuming the car doesnt completely turn off, I have to pull over, stop the car, give it a moment to rest, and then restart it a few minutes later. After the third or fourth time this happened, I made another appointment to have the car looked at while it was still under warranty. Not surprisingly, I was told that they couldnt find anything wrong with it, and that I should just come back to the dealership when I was actively experiencing the problemas if any reasonable adult with a job could just drop what he or she were doing and drive their car to the dealership while its stalling. When I went home, I googled the problem and found dozens of people complaining about Electronic Stability Control and Engine Power Reduction problems with their 2011 Chevy Cruzes. Many of them were similarly brushed off by their dealerships despite the fact that this is clearly a common issue that Chevy is aware of. Obviously, the problem persists, andas my warranty is expiringIll have to resolve the issue somewhere else. Thankfully, at the very least, I will now never need to visit Healey Brothers again. Perhaps foolishly, Ive always believed in buying America made products, and shopping at locally owned businesses, in the interest of supporting both our countys workers and our local community. However, I will no longer be doing that at your establishment. Moreover, as I work at SUNY Orange and my fiancé works at Orange Regional Medical Center, I will do my best to see to it that our friends, family, and coworkers dont either. Although Im not looking forward to having to trade in the second defunct vehicle youve sold me, I will enjoy doing it at different dealership than yours.