Worst customer service Ive ever gotten! First off it took 6 weeks to even get it done. Then another week and a half trying to get it shipped, which the lady made it seem like an issue to send to my house so I had them send to my work. And I had to confirm my address email and phone number multiple times. Finally got it at week 8. Then they forget the base plates that mount the rack up on the truck, took another two weeks to get with really POOR communication. Once I was able to get it in my truck, it looked off. They Pretty much told me its my fault for not ordering a custom headache rack and thats why it doesnt fit correctly. The rack is covering half of my brake light and the third brake relief is more on my window. They blamed it on my truck. They wouldnt take the blame for anything. They said to send pictures so I did, and got No response so I had to call and they said theres nothing we can do. It actually fits better then the other person. I took it to another fab shop to see what they could do with it and they were surprised how off it was and the company wouldnt do anything about it. WASTE OF TIME AND MONEY. Its really sad because I really like the design of the rack it just looks ridiculous on my truck.
Thank you very much Mark for the kind review and your understanding as we grow our company and add key employees to expedite our turn around times. We sincerely apologize for the longer than estimated lead time on your order and we will be here if you need us in the future. Thank you again and enjoy your rack!
1547920077
5
Maybe 4 stars but they are a good company with a hard working group of guys so I went with a 5 star rating. I ordered a back rack from dark threat and the 6-8week lead time turned into 4 months. That being said it was the holiday season, and they're products are al custom made to your specs so stuff happens. I will say, when you email a company and the owner is the contact you work with, Than you know he cares about your satisfaction. I was a bit upset that it took so long but the rack Is very well made and it looks and is different than all the other ones available. Overall I would recommend but keep in mind they're custom making products so it can sometimes take a while. Thanks andrew for my back rack
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