Amy - We apologize your experience was not up to your standards or ours. We will reach out to you directly to make things right.
1667404580
2
Purchased a used Range Rover about a little over a month ago, and while I love the car (even though it has already been back in their shop multiple times for repair and nobody has ever been able to answer my questions regarding features it has or doesnt have) some of the staff are not very friendly. My sales person was great, however whoever was at the front desk each time I was there seems to have no concern for anyone walking in nor do the other sales people if they are not directly working with you. I have also been trying to get in touch finance regarding a service plan I purchased and I have called every day last week and left messages with different people who promise to get me in touch with the right person yet I have not received a call back. I called and left yet another message today. Not exactly the experience I was hoping for when purchasing a luxury vehicle. So its definitely disappointing.
When this occurred last summer, we had the car in for basic service and then when it came back we did have to do a hard reset, not an update, on the body control module. We did this at no charge in good will. We are sad to hear you are still upset about this Tam, please contact our General Manager, Thom at 719.302.1000 so he can discuss this further with you.
1486137777
1
Stranger than fiction. The staff words and hospitality felt great until in 2 for 2 service visits the vehicle had to be returned for service corrections. First time the repair was leaking and second service the vehicle had to be towed back to LRCS because as they said an update was not done (nor was it offered) leaving me stranded. The service writer advised me to have the vehicle dragged to the tow bc it was seized. Luckily I investigated, knowing that dragging the vehicle would be damaging, and the tow company brought a lift. Sad and frustrated . There's more but those are the main points of my service experience with LRCS. 2017 is my year for a new Range Rover, not from Red Noland LRCS. People deserve respect.
Would return. The staff is very professional and they do great work. The technicians do not try to charge you for things you don't need, which is a plus if you don't know a lot about cars. Would reccomend to a friend
Bill, we are sorry to have not met your expectations. When you need service again next, please call our Service Manager, Mark Klever, directly at 719-302-1000 so he may handle your needs personally.
1543599462
2
3 hours for an oil change, no parts on hand for liftgate issue for 2016 autobiography, did not know what to do with auto retract running board sound that shouldn't be audible, waited 15 min before I was helped, then had to go upstairs to find my AutoBiog sitting there, for how long who knows, no updates, no info the entire time. Then another 10 min sitting while info was being typed into their computer, and then 150 for an oil change? Lack of Service for such an expensive car purchase, is this really what should happen post purchase of $120k+ ? Just plain disappointed in Colorado Springs Landrover (lack of) Service department.....And this is the 2nd time this year, almost to a T from the first time , earlier this year. Popcorn was good though..pretty sad waiting room...
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