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Keycadillac reviews
Information about Keycadillac
4,53
218 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzNExtckh3EAE!2m1!1s0x0:0xbe09d0619f626b21!3m1!1s2@1:CIHM0ogKEICAgIDs4LmrHw%7CCgwIsbe78gUQwMexvAI%7C?hl=en-US
David Rodriguez
google
https://www.google.com/maps/place/?q=place_id:ChIJvVKJW6Am9ocRIWtin2HQCb4
David, I am sorry to hear you did not have a great experience at our service department. We always strive to offer the best customer service possible; I apologize that your experience was less than that. Thank you for your feedback as we can use experiences like this to improve our services. If you would like to give me a call to discuss the issue further, I can be reached at (952) 920-4300.
1582560922
1
Brought the car in for an oil change in perfect condition... then when I received the car the check engine light was on and yay a $400 repair.. they also gave me the wrong paper work so I talked to the manager and he was useless. I Dont recommended this dealership very incompetent people work here.
1559067327
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZMy1Dc1VnEAE!2m1!1s0x0:0xbe09d0619f626b21!3m1!1s2@1:CIHM0ogKEICAgIDY3-CsUg%7CCgwIv_W15wUQiNuprwE%7C?hl=en-US
Tanya Marie
google
https://www.google.com/maps/place/?q=place_id:ChIJvVKJW6Am9ocRIWtin2HQCb4
We are very sorry for the inconvenience. We will make sure someone from our service department contacts you as soon as possible.
1559068068
1
I had emailed the main contact us inquiry form on Key Cadillacs website and Jasmine was a great help after I explained my reason for reaching out. I am looking to get some warranty repair done on my 14 Cadillac ATS due to an inner crack inside my radio and she had told me Andrew would be reaching out that next day to speak with me. Not only did a week go by, but when I did hear from Andrew via email today, I not only got a generic email response from him but he implied he had read my email and knew what I was asking about. He thought I was buying a vehicle and he absolutely did not read my email. I replied back and told him that he didnt read my email and what my issue was and he came back, no apologies, no nothing and just said service will be reaching out to me. I highly doubt they will since he took over a week to try to make a sale on me when I just wanted to get my car in for warranty work.
1532627436
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBdHZHazBnRRAB!2m1!1s0x0:0xbe09d0619f626b21!3m1!1s2@1:CIHM0ogKEICAgIDAtvGk0gE%7CCgsI7JPo2gUQgPK6XQ%7C?hl=en-US
Randall Dahlk
google
https://www.google.com/maps/place/?q=place_id:ChIJvVKJW6Am9ocRIWtin2HQCb4
Thank you for taking the time to write this review, Randall. We are pleased to hear that Jerry and Michael were able to provide an efficient and overall positive experience. We look forward to working with you again in the future! All the best, Michael Stanzak, Dealer. [email protected] 952.920.4300
1532641475
5
Great experience. Jerry was very helpful and personable. He worked hard to get us the car we wanted. Michael and his staff are the best in town. I'd recommend Key Cadillac to all my family and friends.
1554328255
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZbE16cjVRRRAB!2m1!1s0x0:0xbe09d0619f626b21!3m1!1s2@1:CIHM0ogKEICAgICYlMzr5QE%7CCgwIv9WU5QUQgLKwmQM%7C?hl=en-US
MrChilidog9
google
https://www.google.com/maps/place/?q=place_id:ChIJvVKJW6Am9ocRIWtin2HQCb4
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you. Please let us know if there's anything else we can do for you. Sincerely, Michael Stanzak, Dealer. [email protected] 952.920.4300
1554945097
5
Always a pleasure shopping there. We never feel rushed or pressured to make a decision.
1506702786
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURncExhM25nRRAB!2m1!1s0x0:0xbe09d0619f626b21!3m1!1s2@1:CIHM0ogKEICAgIDgpLa3ngE%7CCgwIwuu5zgUQwM-XqwE%7C?hl=en-US
Will Boltz
google
https://www.google.com/maps/place/?q=place_id:ChIJvVKJW6Am9ocRIWtin2HQCb4
Thank you for bringing your recent service visit to our attention. We sincerely apologize how your concerns were handled. Our service advisors are well trained in the GM warranty process and kept up-to-date as to any known bulletins regarding possible defects. Our service management staff will visit with the advisor you dealt with to determine how your visit was not properly handled. Your feedback is valued and will help us improve the services we provide. We hope that youll provide us an opportunity to service your transportation needs again in the future as we are confident that you will experience the same excellent service that our customers have come to know. If youd like to discuss this situation further feel free to contact Mike Solberg, Customer Experience Manager, at 952-920-4300 or [email protected].
1506782923
1
Do not take your car to Key Cadillac for service! They are a ripoff and do not take care of a known defect. They charged me for a alignment that was a necessary part of a recall on a suspension component. First of all Mary the service advisor lied to me and told me that this was not a recalled item (it was) then suggested that I must of hit a curb or a pot hole (I didn't). The toe adjuster broke at 57,000 miles and threw the car out of alignment, to say nothing of the near crash that almost ensued. And this is a known problem for GM as there have been at least three crashes involving fatalities for this exact part. For them to not take care of this is consumer fraud! The vehicle is a 2011 SRX. Do not give them your business!
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