Sir, we are sorry that you had such a bad experience with us, but I would like to address the issue. While we took your vehicle in right away, the reasons it took the more time was that due to the very high mileage (nearly 200,000), the vehicle's body damage, and the fact that your vehilce was missing some of it's wheel lug nuts. Because of theses things, we had to verify with corporate to verify if (1) the vehicle was not rebuilt or salvaged and (2) that the airbag that we were repalcing was the original. This verification is what took the extra time.
1550375882
1
On February 2 I went to the jaguar due to a airbag recall on my 2010 jaguar xf, I know it is a free job but is unacceptable waiting 2 hours after the due time, I received a text message at 4:30 that the car was ready and I left the dealer after 7 pm, This is a disregard, since the beginning of the service I was asked by Robert if my car has a rebuilt title and maybe they can't do the service, he asked me if I have the title with me. Even with my registration and id in hand he was able to write my name wrong and it took me 3 days contacting Jaguar to find the recall invoice. I believe that regardless if the car is good or not the service has to be the same quality and Cordiality as a brand new car. I will not go back to this Dealer never anymore.
Hi Dustin, as you requested on 2/22/2022 we did a complete a\c recharge. If you have a leak or if it is not working, this is the first time we have heard of an issue. We will be happy to look at it again. Please call John Simmons, our Service Director at 702-579-0400.
1658772563
1
After talking to Jaguar Henderson and asking a few questions about my last service its pretty clear I was ripped off from the Las Vegas Jaguar. They never did the AC recharge or any of it. 300+ dollars. Dont go here ever.
Eric, we can not express how thankful we are for your kind review!
1648469977
5
Extremely friendly and thorough service department! Its nice to know there are people you can trust when you need auto service and you are not a local to the area!! I highly recommend Jaguar Las Vegas!!
Hi Aten. I wish we could get more information on your visit bit we do not see you on our system. By understanding where we feel short, it will help us improve for the future
1637194264
2
Could be better service...
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.