Hardinhonda reviews

1558376191

Adam B.

google

1

Don't buy from this dealer !!. I bought a 2016 Honda Pilot a couple of weeks ago. Today, I found out that the SUV I purchased was in an accident because the back door was taken out, painted and the car is leaking water inside because of it !!!. The dealer gave me a clean copy of the Carfax showing CLEAN with 1 owner and no accident. Lying to customers to sell a car is a very bad business practice. I feel I was cheated because they lied to me. and gave me the false repost

1516751496

Sandra Jordsn

google

2

Car shopping for a small SUV

1522454820

Mike Suchan

google

5

Randy Reese IS the helpful Honda man! Found 2 cars on Car Guru. Randy showed us both cars. We ended up buying one. No Bait and Switch, no price changes, no drama. Nice to deal with a professional.

1451986259

Tuan Vu

google

Anthony - Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Sargon was able to provide you with a pressure-free and efficient service. Thank you for spreading the word about your excellent experience with Hardin Honda; we look forward to working with you, your family, and your friends in the future. Enjoy your new Honda Accord Sports! Regards, Bob Beck, General Sales Manager [email protected]

1452300003

5

I just purchased my Honda Accord Sports here today and I must have checked around most of the dealers within 200 miles. Hardin Honda were able to get me the best price around and they did not use the bait and switch tactic at all that some dealers used on me and wasted both our times. Sargon was awesome. He was very professional, patient, and pleasant to work with. Sargon was true to his word all the way and there was no funny business with add ons and pricing once we had agree on an out the door numbers. He did not push us to purchase any extras and took care of all our needs. So far, I'm happy and will definitely recommend friends and family to go here if they can continue to provide the same experience I had. Hopefully my future car services here will be provided with the same caliber of quality and professionalism. Thank you.

1566375867

uday rayalla

google

We acknowledge your review and are currently looking into the events youve detailed.

1567012866

1

I don't feel that Hardin Honda is feeling responsible at customers once they sold car. I am Very disappointed with my experience. My wife, my friend and I came to this dealership to see a Pre-owned SUV After test driving two vehicles, Ed the salesperson convinced us to look for new CRV. After initial paper work, after few discussions we went to the negotiating table. I was told I am ok to make a deal if its 25K . During the negotiation Ed went to manager's room for price confirmation. He finally said the price is 25K and agreed to get the auto loan from my bank .He congratulated us and asked us to wait before we called by finance. After 45 minutes, Mark Dulan the finance manager took us to his office and greeted us and asked us are you buying the CRV for 25,000. We said yes. He then went throw documentation and showed us all other optional coverage which we declined . Me and my wife signed the documents on Ipad. the whole process took another 45 minutes. By this time we are completely exhausted as we didnt have lunch and long wait times .After all paper work he walked us to front desk and he told he will call Ed. After I came out from the office was busy adding new car to insurance as I dont want take any risk. After another hour so the car has been handover to us. I dropped my friend and forgot the sale document in my friends back pack. I collected the sales document on Monday evening as I had appointment on bank on next morning. While going through the sales document I observed the price was mentioned 25,500. I thought it would be a price mistake and they can adjust it. As it was late on Monday,I called Mr Mark on Tuesday morning and explained him about the price difference. He said he will confirm with Ed and call back. I didnt receive any response and called evening and he didnt respond. On Next morning I called him, he told us Ed is off and will check with him and call back but didnt receive any response. On Thursday morning I called Mark as he is not in to office yet, I called. Finally I am able to speak with Ed and I explained him and he told he will check with Mark and give a call. Around 3 PM Ed call me and told he didn't remember the exact price and asked me to speak with his manager Mr Shawn. I told him I will visit him at dealership. Me and My wife went and asked about Ed, the front desk person asked us to wait while they call Ed. While we were waiting we saw Ed came and went to manager office and Mark also joined. After 10 minutes Shawn the manager came to meet us. No Ed or Mark with him. He asked us to come to next cabin to talk. We explained him exactly what happened. One can easily say he is not paying attention to us. He said he never approved for 25K and the price is 25,500. We were shocked. We tried to explain him exactly what happened at negotiation table and asked him if Ed can get the paper on which he worked on the prices. He said we will write lot on paper but you have signed the agreement for the price. I told him, yes I will admit its my fault not to paying attention while signing the document and we believed the price would be the same what they offered. I told him mistakes do happens on either side. Requested him if its not possible to return the money, lets work on any other coverage which we declined on discounted price. He told very rudely they already offered full tank of gas for free and nothing to offer any free services. He was really rude and arrogant, he humiliated us like we are liars. We just walked out from the dealership and felt really bad about how he treated us. On same day I sent email to the owners and never received any response. Waited for a week and responded to the surveys received, again no response. So finally decided to leave review here. If I would have catches the price difference before I sign they would have apologized and corrected but once deal done they don't care about the customers. Be careful while signing.