In 2019, I took my 1999 Jeep Wrangler to Dean's for emission work. I asked Chuck to check the exhaust and replace if needed. He replaced the catalytic converter, exhaust pipe, muffler, and tailpipe. He then told me that he ran the drive cycles, and got the Jeep to pass emissions. This year, the Jeep had to be tested again, and flunked 3times. We had to contact the emission specialist, from the state, and learned that Chuck never got the Jeep to pass, and had the exhaust probed, to get a waiver for plates. He lied time, and time again, saying he got the Jeep to pass! Since it was probed, it now has to be repaired, at my cost! This man is a bare faced liar! I will never return to this shop! Beware!!
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Dishonest group of people who dont care about the customers.
Most people know that Im very trusting until you prove beyond a reasonable doubt that you guilty. For the past 15 years of dealing with them I notice I have to immediately bring my car back and he say its something new like the next day after picking it up. I had him fix my Bentley 8 years ago charged me $8900. I moved to New Orleans and found a Bentley Shop and they told me whoever fixed this car didnt know what they were doing because he left 20 wires taped to the sides of the inside of the car because he didnt know what to do with them but didnt tell me. I paid the Bentley shop another 4K to fix that. I forgave that situation thinking that maybe it was a mistake so I took my old school up there 6 years later and told him to repair every Lil thing you see because I had a leak. He charged me 4K I paid him and the next day the car wouldnt start. I called and told him that I noticed a pattern with our relationship. Every time I bring any car to you I have To drop a average of 4K then the car would have more problems later. Today I told Chuck that I believe something going on and he better fix my vehicle and Im refusing to pay nothing else so we agreed to end the relationship after he fixed the new problem. I wanted to expose that shop because I never seen a mechanic that bogus and obviously bogus ever.
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