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Fitzmallcdjrhagerstown
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Information about Fitzmallcdjrhagerstown
3,99
214 reviews
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Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3N09UOGVnEAE!2m1!1s0x0:0x5fa62b69233d6983!3m1!1s2@1:CIHM0ogKEICAgICw7OT8eg%7CCgwIj9P5zgUQwM-XqwE%7C?hl=en-US
Lawrence Wright
google
https://www.google.com/maps/place/?q=place_id:ChIJr2kxX6rtyYkRg2k9I2krpl8
1
I went in for an oil service and 4 hours and 25 minutes later with over a $400 bill I was able to leave. This was really the worst experience I have had at a car dealer since the last time I took my car to Hoffman for a service. The staff is fantastic and very friendly, but I will never in my life bring my car back to Hoffman for a service ever again, let alone buy a car from them. I'm pretty sure I will never buy a Chrysler again.
1654548111
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPeXVTYWpBRRAB!2m1!1s0x0:0x5fa62b69233d6983!3m1!1s2@1:CIHM0ogKEICAgICOyuSajAE%7CCgwIj835lAYQ6N6AnQE%7C?hl=en-US
Parker Coyer
google
https://www.google.com/maps/place/?q=place_id:ChIJr2kxX6rtyYkRg2k9I2krpl8
Dear Parker, I would first like to apologize for the experience you had with our sales department. Due to the short supply of new vehicles, especially with Chrysler we have been experiencing long waits for stock orders. This vehicle still has not shown up on our lot. We can only go by the information provided to us from the manufacture and try to keep our customers updated. Our goal is to sell new vehicles and give our customers the best experience we can. We understand your frustration with the return deposit. There was a protection program installed on our computer system and banking institution and there was a horrible glitch. We are trying to rectify all of the issues and will be issuing you a check for the fee you received. Please reach out to me at your earliest convenience when you return from vacation at 301-733-5000. Thank you, Wendy Coy Fitzgerald of Hagerstown General Manager 301-733-5000
1654811465
1
This isn't just one problem, but 3. Number 1, vehicle didn't come in. Sometimes happens, could be a mistake. I get it. Number 2, check in the mail never arrived. They said they sent it to the wrong address but couldn't tell me where they sent it until I told them where I lived. Ok, sure. Might happen.... I'll be naive. Number 3, their check bounced. Three strikes, you're out. Read on for details... Went here to buy a Chrysler Pacifica. Website said "in transit" and my salesman told me it would be here next week. I put $2000 down as a deposit to hold it for me and left. Just for the record, my salesman was extremely nice. Checked back everyday for a week but alas it didn't come in. As I write this, it's been 5 weeks and it's still not here. I was buying a minivan for a family road trip vacation that I'm currently on... After a week, we went to another dealership out of town and bought an in-stock Pacifica from them. I informed them and they told me they would put my deposit return in the mail.. Waited a month, still nothing. Drove up there, got a physical check cut and deposited in my bank the day before we left for vacation for a week and a half... Today, I log on, and the check bounced. Of course, the $2000 was immediately pulled from my account and a fee was assessed for a return check. Called the bank, they said it wasn't a "stop payment", the dealerships bank just refused it. Called the dealership and she informed me this happened with 30 checks. She was kind and friendly, offered to pay the fee, but the doesn't change the fact that here I am across the country with no money.
1510254951
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBbjVfX1dREAE!2m1!1s0x0:0x5fa62b69233d6983!3m1!1s2@1:CIHM0ogKEICAgIDAn5__WQ%7CCgwI59KS0AUQwLLWtQE%7C?hl=en-US
JV Ayers
google
https://www.google.com/maps/place/?q=place_id:ChIJr2kxX6rtyYkRg2k9I2krpl8
4
Expensive for labor and parts... But they know what they are doing.
1600381643
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDN0oyZ21nRRAB!2m1!1s0x0:0x5fa62b69233d6983!3m1!1s2@1:CIHM0ogKEICAgIDC7J2gmgE%7CCgsIy8WP-wUQoNHWPw%7C?hl=en-US
Jennifer Avey
google
https://www.google.com/maps/place/?q=place_id:ChIJr2kxX6rtyYkRg2k9I2krpl8
Thank you, Jennifer, that's the Fitzway! Enjoy your new Santa Fe, come visit us again soon!
1600519204
5
Worked with Josh Gutzman and his team. Test drove every vehicle that matched our description and budget. Very knowledgable staff and excellent selection. Selected an amazing vehicle, got better than bank financing, and a great price for our trade-in. Very satisfied - highly recommend!
1607538308
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpcWNXR01nEAE!2m1!1s0x0:0x5fa62b69233d6983!3m1!1s2@1:CIHM0ogKEICAgIDiqcWGMg%7CCgwIhK3E_gUQsMTfywM%7C?hl=en-US
Jerry Church
google
https://www.google.com/maps/place/?q=place_id:ChIJr2kxX6rtyYkRg2k9I2krpl8
Mr. Church, We appreciate your understanding. Once again, we apologize for the delay for the shifter assembly. Your vehicle doesnt take a conventional battery and requires an AGM (glass mat) which is expensive for any vehicle, we provided an additional discount on labour and overall costs to offset some of the prices. I followed up with you again, but I havent heard back. Please feel free to reach out at your convenience to our Service Director, Josh Krumpach, at 301-733-5000
1607537136
2
All in all after having my vehicle 5 wks. They did the best they could. Not their fault it took so long. But still not happy with price and installation of battery. over 300 bucks .
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