We are truly sorry to hear you feel that way. We would greatly appreciate you feedback regarding your experience with us. Our email is [email protected]. Sincerely, Land Rover of Chantilly
1566571391
1
Worst customer service and impassible to found out no one service manager. Never recommend this location:(((((((((
Ajit, Thank you for the continued support and 5-star review! We truly appreciate you and we hope to see you again. Best, Land Rover Chantilly
1625263711
5
My wife and I have been long time customers of Mr. Richard Grzesiak of Land Rover Chantilly for many years. We have been thrilled with our experiences given their professionalism and standards for excellence in new car purchases, trade-ins and their service.
Josh, Thank you for the kind words and 5-star review! Best, Land Rover Chantilly
1654648268
5
I had this dealership service my truck recently. Their work was excellent, thorough, and prompt, and my service advisor Steve was excellent to work with, communicated everything clearly, and was extremely friendly. I'll definitely be back for routine maintenance or other service needs!
Marie, We are truly sorry to hear about your recent experience with us and appreciate you bringing this to our attention. We are getting with our team to look into this further. Thank you, Land Rover Chantilly
1628705650
1
When you buy a luxury vehicle you expect a certain level of service to come with it. Unfortunately our experience from not just one dealer but now two different dealerships has been anything but luxury at all. We have received better service from our previously owned Mazda that cost a fraction of the price of our new Range Rover. This dealership service department really got off to a good start until they wanted to fight us on having warranty work done on an obvious body molding issue that came with vehicle when we purchased it. At first two separate issues were being covered under warranty when I dropped the vehicle off for service. Then I get a call from the Service Director Edwin of Chantilly who refused to cover the warranty on our 2021 Range Rover that was driven off the lot 8 weeks ago.The Service Director Edwin tried to say whoever applied the ceramic coating to the vehicle, tried to pry up the pillar on the back of the vehicle causing a small amount damage to install the ceramic coating when I explained that doesn't make any logical sense being a ceramic coating is like a wax applied to the vehicle with a rag and no parts were taken off the vehicle in this process and I proceeded to tell him that this damage could of very well been there when we drove it off the lot and we are just noticing it there at their dealership dropping it off for service, he then began to blame the other dealership and said that we would have to drive back to that dealer (5 hours away) to address the issue. When I asked why would I have to do that when Land Rover is Land Rover and what does it matter which dealer I come to for service and/or warranty work, Edwin continued saying not his problem and that the damage was our fault, not Land Rovers issue and that Land Rover would not be covering the damage no matter who caused it. We will not be investing any future car purchases in Land Rover or Jaguar. Serious disappointment in the way their customers are treated and "valued" for the price you pay for these vehicles.
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