Thank you Joseph for taking the time to rate us. I can understand your frustration, and would have felt the same if it were me. I will look into your concerns further as it is not a practice we are accustomed to. We wish you well with your new Jaguar. If you would allow us the opportunity to serve you it would be our pleasure to do so.
1519747517
1
I was in the market for a new SUV. After doing my research I knew I wanted an F Pace Prestige with the vision package. After doing my credit app online. A rep called me to come in. When I arrived, I told my sales rep Juan exactly the model I wanted with the options I wanted. He said he had two in stock, and he went to go get the vehicle while I waited in the lobby. He came back in the lobby and told me the car was ready for the test drive. When I walked outside to my dismay he brought out a Premium with the vision package instead of what I asked for. When I asked him why brought out the Premium when I wanted a Prestige he said they didnt have anymore. I was so upset that he didnt let me know upfront, instead walking me to the car trying to pass off a lower model like I wouldnt know. I went to Jaguar of Fort Lauderdale where they had the car I wanted with better service and purchased it from there.
Thank you Cori for taking the time to express your concern. I agree with you and your frustrations and apologize for your less than stellar experience. Situations as these allows us the opportunity to look into our disconnects and make corrections where necessary. I can assure you that your comments have been shared with the team and we are all making sure the process gets corrected.
1529594612
2
Appointment time was 7:45am. Replace a flat tire. Car finished was 6:15 pm. I have gotten timing belts, brakes, and an oil change in less time. A complete day gone for a tire replacement. 7:45 appt and at 9:15 was told they didnt have it. It took 1 hour and a half to figure that out. Unacceptable!! I have never waited this long at any other dealership.
We appreciate your feedback and strive for excellence in the quality of service we provide. We will notify the departmental manager your experience. Once again, we thank you for taking the time to let us know how we may improve our processes to better serve you.
1579013703
1
Yikes! what is happening here? Where are the responsible people who work at Warren Henry? Is there a strategy for customer centricity? I called to see if I am able to meet with someone to learn more about a new SUV and set up an appointment. Came in on time, the receptionist attended to another party ahead of me who came in about a replacement key. She walked to get someone, came back, head down - I stood there - no acknowledgment what so ever. Two other salespeople floated around - having their own discussions and engaging with the receptionist - in fact, one salesperson said she was free as she was awaiting her customer to come out from finance. 10 minutes or so later - without anyone looking at me or acknowledging my presence - I left. Why have salespeople and a receptionist if they are not attending to customers? Not sure if anyone is running the show there with a focus on customers or if this is what one should expect. Sad.
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