Sherri, we try our best to do everything we can here in our service department and we're disappointed we were unable to complete this service and had to refer you elsewhere. We hope to be more accommodating at your next visit and should you ever like to discuss anything, please don't hesitate to contact a Service Manager at 831-444-0700.
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3
Employees very nice. But they don't do what I needed done. I have towing package and where you would plug a trailer in was broken. They had the parts, but I would have to have someone else put it on. They did refer me to someone. I was just a little dissatisfied!!!
Something recently changed in this place. My son left our Corolla for oil change and tell them that day before "check engine" lights come up. Car was left at 8 in the morning. Only after 4 pm we were able to get info about the warning lights reason with more than $3000 estimate and no guaranty to solve problem. I would say this place is good for maintenance services for Toyotas but not for solving serious problems.
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