Jeep, Chrysler Dodge of Ontario I will never purchase anything, parts or cars from Jeep Chrysler Dodge of Ontario. There has been MANY reasons and today was the back breaker. I was treated like dirt from your service manager. 1. In 2006- My Dodge Durango I took in two weeks before Vacation and your service manager promise 3 days. After the 17th day and allot of phone calls I got the Durango back the night before a family vacation . A rebuilt transfer case. 10 hours later my family went on vacation and two hours after we were on the grapevine with a front drive shaft issue waiting on a tow truck. We had to tow it to Haddad Dodge in Bakersfield. We had plans and couldn't wait so I bought a new 2500 mega cab diesel. So that so called fix by Ontario Dodge cost me $35.000 (New Truck) + $695 (Haddad Dodge fixed drive shaft) Plus what I paid Ontario Dodge to fix it in the first place ($$$$$$) 2. Every time I take one of my 3 Chrysler's to your shop I have issues and most of the time I get put to the back of the line or even forgotten. I left keys in the drop off box for an oil change at 5am and at 5pm I went to pick it up and they never checked the drop box. When asked about my truck, the answer was what truck. I said the one I drop off at 5am for an oil change. Their answer was, we forgot to check the drop off box, sorry. 3. After the 2rd time taking my truck to you to get my AC fixed, it always took longer (by days) then I was told and I had to take it back cause your Tech didn't put the Bezel on correctly and the knob to the sterio was blocked. 4. Last night I called and asked about an oil change and the answer was "Ya bring it in the morning and we'll have you out in an hour. I got there at 7am and Victor is telling me it has to stay all day for an oil change and fuel filter change. 7am to 5pm for an oil change! 5. I have had a broken seat bracket for 2 years. The last few times I came in, I asked to have it fixed and it never gets looked at. You can see the issue how and why it broke from standing outside, but I was told it has to see a tech. I said you can see why and how it broke from right here. I asked if they can order it so I don't have to wait and you could have it ready and he said no. I need my car for work and cannot afford to leave it at a shop that clearly has no clue what they are doing.
Sales is kind good. However, when he brings his manager to help close deal with us. What we got is NOT a new beat price as sales promised. He gave us an simple and rude attitude: you want it, you pay this price without any extra penny drop. Then, he left just like he show up even without greeting words like 99% sales will do. Terrible car dealer. I don't know how can they beat JP or Korean car dealer like this way!. God bless this nice salesman.
Some chick hit me on the fwy unfortunately...and so I took my jeep here not only were they were super nice to me, Veronica is the best she got my car fixed promptly and gave me a free oil change..My steering wheel still needs to get aligned but they had no problem with me coming back to do that so ya there awesome
Good sales person Marcus, he deserves the thumb up. But terrible attitude of his manager Jason. I have not seen this service attitude at auto dealership for a long time. How could they still be in business???
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