I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Pat Turpin, Owner, (563)583-5781, [email protected]
1530293780
1
Went there to trade my truck in on a used Chevy or dodge next thing I know all they wanted to do is talk brand-new trucks. They give me one price two days later it's a all different story. Will never walk in that door again. And come to find out they don't even inspect there used trucks cause the one I did get to look at had a check engine light on and a air bag light. Stay away folks
The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Pat Turpin, Owner, (563)583-5781, [email protected]
1603219949
1
Very unfriendly manager. I spent about a month working to get a vehicle with a friendly sales staff. When it came time to talking with one of the managers, he was a very rude, unfriendly, and extremely nonprofessional. I informed him I will no longer do business with his staff or the company because of him and he seemed to not care.
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Pat Turpin, Owner, (563)583-5781, [email protected]
1666120855
5
I recently had body work done after hitting a deer and Terry was absolutely wonderful to work with! He kept me very informed along the way as they worked on the vehicle. Thanks, again!
Hi Ken! Thank you so much for the five stars! I'm so happy that you have consistently enjoyed your experience with us; it's always a pleasure to serve you. Best regards, Pat Turpin, Owner, (563)583-5781, [email protected]
If you enter your phone number on the Dodge site, you will begin receiving phone calls from 1-800 numbers. For both myself and a co-worker, we went in to purchase vehicles, we both started getting calls from 1-800 numbers on our cell phones after entering them on the site. I believe some are from Dodge, some are from other places. I stopped answering them after the first one, but they called several times. If you do not want to receive any "1-800" calls, do not give them your phone number. Update: 6/14/13 Turpin Dodge has contacted me and demanded that I take this review down or they will take legal action. To clarify everything above, I never publicly stated that Turpin Dodge sold my information to outside companies. As stated, I started receiving unwanted 1-800 calls shortly after entering my information on Dodge's corporate site. This happened to my co-worker as well in a very similar fashion. I will not be bullied or intimidated into taking my reviews down for stating facts. This is not a company that I will do business with again because they threatened legal action against me.
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