Dear Paul, I wish you are well this fine afternoon. I sincerely apologize regarding your experience. I can assure you, this may have happened as a coincidence and no one wanted to hang up on you intentionally. Please call me directly at (616) 666-6799 so I may personally take care of any inquires you may have. Sincerely - Mehdi Soltanian - Finance Director
1504291681
1
Whoever answers the phone here is a prick. If you call and ask a question you get hung up on if you called at anytime before with a related question. Serious customer service issues. Smoke Stop is 100% better....
Absolutely horrific service at this location. I've been an AM enthusiast for a long time and the way I was treated at this location was awful. The staff would not entertain my questions, I even overheard one off the staff members making a snarky comment about my appearance. Will never, EVER go here again. AVOID!
Dear Mr. Collette, Thank you for your fantastic review. We are so happy that you had such a positive experience at the EAG. Hope all is well with you and the vehicle. Feel free to reach out with any questions or concerns, we are always here to help you. Warm Regards, Charlie D.
1647286613
5
We bought a high-line pre-owned vehicle from Aston Martin of DC and the staff and process was awesome. The sales people are friendly, the manager Alvin is genuine and a pleasure to work with, Mehdi did our paperwork and made it quick, clean and easy. The whole process from start to finish felt like we were dealing with friends and nothing was pushy. We were given options and our decisions were honored. It was one of the easiest and smoothest vehicle transactions we have ever had. Definitely recommend and we will be a customer for life.
Hello Ron, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
1646419862
5
All of the personnel I have dealt with over the years (since 2010) have been true professionals who realize and value the investment (both in dollars and emotional) one is making when buying an Aston.
Dear Mr. Boozer, Thank you for your review. The EAG takes all feedback very seriously. We are currently building a new facility, which will open in May of 2022. This place is extremely advanced and modern, with the latest technology available to our mechanics. We would like to invite you to check out the new building and hopefully we can resolve some of these worries. We hope to see you again soon With Respect, Charlie D.
1647288608
1
Dont ever take your Aston Martin to get service at this dealership the service bay area looks horrendous very dirty, broke down cars in the backlot old rustic out Rolls Royce's, the dealership looks state of the Art but the service bay area is not. Just don't do it find a specialist in the area that will charge a lower price on service. I would not take a Rolls Royce here for service either Stick too Rolls Royce Motorcars of Sterling dealership is waaaay better and their service bay area top notch.
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