The person I talked to on here, which was a female and i am not going to say her name because i do not want to put her on blast, but she made me feel stupid by saying that I do not know my cars and she has been selling these cars for a long time and she knows it better than me. I have done my research for these Tacoma's and i Know the difference between and Off Road and the Sport model. She also Pressured me to buy a car and tell me that other dealers are lying to me so do not listen to them. Would not make a deal over the phone and pressure me only come in. They told me that they only did a soft inquiry check on my credit, but it shows up as hard inquiry when i checked my credit score, but they have denied. I do not trust. If this is your local dealer then maybe that is fine, but if you are traveling here, just be cautious. Also I showed them proof of what another dealer has offered for me, but the dealer here would not offer so they lost my business and another Toyota has earned it.
I bought a vehicle from Hanlees Toyota back March 2020 my vehicle was involved in a car accident was a total loss at the time of my insurance paying my car off I called gap insurance company they said I dont have gap insurance at the time of my Purchase I purchase gap insurance now the dealership trying play like they dont know what going they been looking into it for 2 months come back to the dealership To speak with Alex the finance manager they give me A nasty attitude giving me the runaround keep telling me Ive been here 20 times of course Ive been here 20 times because yall still have not fix the situation this place is horrible smh lawyer time
I love my people and CARLOS is a great salesman go to.him when you need a car he sold me my car im happy with it. So lets go Toyota.. Sales for my boy. Yay
Hanlees Hilltop Toyota is fantastic! I was on my way to work, when my check tire air pressure light came on. I called their service department and they told me to come on in. Service representatives were so professional and friendly! I would especially like to acknowledge Edward Singh, who checked me in and assured me that everything would be OK, and he would do his best to get me out just in time for work (which he did!). Tim Luong was also great! Very polite and efficient. Thank you Hilltop Toyota! I will surely be returning to you for any of my needs!
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