So I made a 9am appointment for an oil change and a quick inspection 2 hours go by and no call from service I had to call and they say its gonna be ready by 1pm and I called again at 2pm and service writer is on lunch and called me at 3pm that my car is ready oh and I didnt even get a car wash or any explanation if my car needed Anything else this place sucks not going back
I pulled into the dealership with a flat tire. I was immediately greeted and asked how I could be helped. I showed the rep. my flat tire and if it could be fixed that day. Even though I did not have an appointment Victor in the service department said he could have it done within about 2 hours. That worked for me! I was called within the 2 hours and picked up my Jeep. The cost was less than expected and they even washed my car! I would recommend doing business with Monterey Bay Chrysler Dodge Jeep.
I bought a new car and have always had it serviced here at Chrysler. I have been satisfied with their service, because they took the time to check the car and make a report on how the car was doing. ( GREEN: checked and OK'D, YELLOW: future attention needed, RED: immediate attention required.) etc...Also, I known that it has changed owners. But now it's been 2 weeks since I took it and nothing to do with the previous service. I left my car for oil change service early and after almost 7 hours, they called me that it was ready. I went and they were washing it (the rims still had soap) they didn't give me a report. (that everything is by computer) When I drove it home it kept making the noise it makes when it needs service. I took it the next day and they reset it but kept doing it and took it 2 more times. Already when they told me to take it and leave it for them to check it well. I got home and a neighbor told me that a light was not working!!!! I changed it and that was the noise problem. If they had taken the time to check it like before, they would have noticed. Anyway, THE MECHANICS DO AN EXCELLENT JOB!!! Only , NEW owner, new changes and rules.
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