Very unprofessional. Dont waste your time to go there. Staffs are not knowledgeable at all. Wasted 3hrs to findout they cant install a simple remote starter on my car. Will never go back to this store ever again in my life.
I got an alarm because my car kept being tampered with. After getting this alarm I've had multiple problems and come back several times but the store owner has always been willing to assist me. I've only made this one purchase with the store, so this could be a one-off thing, but I am uncomfortable making more expensive purchases at this location. I'm continually trying to get my alarm to work as I would like it to, and I hope that I will raise my rating in the future.
Sorry you had a bad experience! The Groupon promotion has a lengthy description on the details. of course everyone has to pay sales tax..the range does say "up to 1/2 mile". We did show you how to use the product.
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Terrible experience. I got stuck with incorrect installation. Instead of actual range of half mile, actual product operates only a third of that range. They pulled a fast one on me. Owner at Eastpointe location was very arrogant, and wanted to charge me additional $20 for taxes and shop fees. I had to pay that amount. Beware of wrong product (as against what Groupon says), additional fees and arrogant attitude. They did not even have courtesy to show me how the product operates (not a rocket science ofcourse), but tells a lot of their customer friendly attitude. Update - Response to owners feedback: Not what installed price on Groupon means. In fine print, there is no mention about sales tax or shop fees. Any reason why $7 shop fees is no where mentioned or to be found in fine print or anywhere on the voucher? You claim that it is standard fees you charge to all the vehicles. Also, NO ONE told me about these fees (or asked for additional money) till the very end, just before leaving the shop. Also, as a courtesy, it is expected to walk the customer and show the how the system works (as desired) rather than just verbal direction. I was just handed over the keys and told to leave as I objected to shop fees. Up to 1/2 miles includes0 miles as well. So, you may have non working system, and still claim that you are following the terms. What a deceptive marketing.
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