I found the Service Manager to be the least helpful of the staff. I was told that because "i couldn't be satisfied that i should take my business elsewhere", mind you the dissatisfaction came from them charging me for something they didn't fix. I have read several reviews where they have treated their customers as if they are lucky to be customers and the truth is i can go somewhere else and get service where i don't have to deal with this level of arrogance.
Good afternoon Brad, Thank you for sharing this feedback with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Tony Malouf, Sales Manager 248-426-3603 (direct)
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1
Never again will i buy from this place. Just a bunch of scams artist. They tell you 1 thing and 2 minutes later they change there mind. Ill take my business to the Mercedes.
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out to us if there's anything more we can do!
BJ M, we appreciate the high-star rating! We always love getting customer feedback and are happy to hear we were able to provide you with great service. We are looking forward to your next visit!
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5
Everyone I dealt with at Farmington Hills JLR were amazing and caring from the time I dropped my Rover off for service until I picked it up and even afterwards. Thank you!
Since I bought the car from them I returned it to be repaired because of the same problem about ten times, and none of those times have they been able to repair my car. Given the excuses of the nothing wrong or that it's all done and fix when they really haven't done anything to it. Range Rover dealer that cannot repair its own cars which I payed big bucks for, what a shame. Update: They couldn't fix it so I traded that piece of garbage for a true American Icon the Jeep wrangler unlimited Moab.
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