Owners were friendly and made purchasing simple. The vehicle was very clean inside and had great service records included. Unfortunately, the transmission failed within 2 weeks (before we even received our tags). Since it was purchased 'As Is' we were stuck with over 8k in repairs. Not quite the deal we thought we were getting and we regret this purchase.
We had three people looking at this vehicle. One of them came back and said "I'll take it" It happens all the time. I tried very hard to work out a deal with you for several days, and in the mean time someone came back and bought it.
1468547546
1
I visited with David the owner about a vehicle on his lot. I drove the vehicle and had numerous talks with him on trying to work out a deal. I initiated financing with an outside lender and let him know I was accepting his offer to purchase the vehicle. He ignored my emails, calls, and messages all day before telling me that the vehicle was sold. I had spoken with him that morning and was not informed there was anyone else interested in the vehicle (I'm not sure why a salesman wouldn't tell you that. It would have helped you sell the vehicle faster). The fact is he saw a better deal and decided to not respond to my acceptance of his offer to sell the vehicle until it was already gone. It's his right to sell the vehicle to whomever he wishes but the communication was terrible. He is clearly not interested in local customers or customer service.
Ian was a huge help and super easy to deal with. Great vehicle and very helpful going above and beyond expectations to handle the situation. Great attitude, great people
Trina, We have never had any contact with you or sent any application to our banks. Please remove this negative review, you have the wrong dealership.
1553610134
1
I had two experiences with this local dealer. First 2 years ago I went in looking for a vehicle and needed to be financed, filled out all of the information and he never called me back with an answer and every time I tried to get ahold of him, there was no response , no return calls or anything. I thought I would give them a shot again this time, went in spent time test driving the vehicle, negotiated a price, filled out an application for financing, and they sold the vehicle right from underneath me. The worst part was they had already sent in my application for financing to their finance agency and I was approved - but when I called to tell him I had been approved, I received a call back telling me the vehicle had been sold. Apparently the vehicle was sold before I even test drove it but the person handling the office that day didn't know that. I'm sorry but if you are running a business and have multiple people handling transactions, you need to be in contact with each other whether that be by phone, or simply leave a note for your backup person. Not to mention the vehicle was sold, but was still on the lot up front and center for everyone to see. This dealership needs a good lesson in customer service and responsibility to its customers.
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