Awful experience. Wanted 100 custom printed boxes. Took two months to get the artwork set correctly, partly because there is no real template or artwork guidelines, partly because the president of the box division routinely took about a week to give an update or reply to multiple emails. Boxes finally came mis printed, askew, many missing print entirely, and literally all of them were unusable. Repeated calls and emails were met with no responses or minimal and partial acknowledgement. They had our money, so we kept trying to work with them to get it done. About 4 months of badgering and literally daily phone calls and emails to customer service and the president, we finally were shipped 42 boxes. The art was in the wrong places, which we repeatedly asked about and tried to get a proof but were ignored. Unusable. Eventually received a refund. I have never felt so frustrated or neglected by the lack of professionalism and communication by a company. It's almost impressive, the lengths they go through to be unhelpful. Find another supplier.
We are sorry that your experience was unpleasant when you spoke with our representative on the phone last time. We'd love the opportunity to make it right! Kindly call the office, leave your name and number with the operator, and the owner will personally return your call. We strive for 100% customer satisfaction and are disappointed that we didn't meet our goal. Thank you for taking the time to leave feedback and we hope to hear from you very soon!
1463143028
1
Just called to get a quote. Not sure if its because the day is almost over but the lady on the phone was rude.
Well, folks, if I had an option to click on six stars I would do so in a New York minute. In the relatively-short period of my business relationship with A&M's MrBox unit, I've been VERY impressed with the quality of product as well as the great customer service. Kudos to all who work there!!
Hello Jason, we tried to contact you to apologize personally but we couldn't find your contact information in our system. Are you sure that the calls were from our company? If so, we would like to apologize. We take your feedback seriously. Please call us at 952-572-2500x110 so that we have the opportunity to resolve the issue and make things right. We are always eager to improve our customers' experiences, so thank you for your feedback.
1569932127
1
This company has been cold-calling our business for *years* and, each time, I ask to be removed from the call list and am told "the system doesn't always remove the numbers." You can't blame it on the system if you willfully ignore people's wishes for years on end.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.