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Lane End Conference Centre
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Lane End Conference Centre reviews
Information about Lane End Conference Centre
4,28
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJbGRiVkhBEAE!2m1!1s0x0:0xb34d6ee3fe5a6751!3m1!1s2@1:CIHM0ogKEICAgICIldbVHA%7CCgsI0dL63wUQuM-uIg%7C?hl=en-US
Feyi A
google
https://www.google.com/maps/place/?q=place_id:ChIJ2d7nupSLdkgRUWda_uNuTbM
Hello. I am sorry to hear that your second visit did not go so well. I hope you would agree that this is not our usual standard of service, especially when looking at the standard of reviews (average 4.4 out of 5). However, your experience is what matters and it was clearly not good enough. This is something that I would love to put right, so would you mind to get in touch so that I can discuss it directly with you? Heni Fourie, Director of Sales & Marketing - [email protected]
1555511947
2
This was my second visit to Lane End. Terrible menu this time around. Most of the restaurant staff were abrupt and rude except Manuel, he was very helpful. Otherwise, the rooms have been update nicely and the gym/sauna facility was adequate.
1545364993
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJLU1IcWFBEAE!2m1!1s0x0:0xb34d6ee3fe5a6751!3m1!1s2@1:CIHM0ogKEICAgIDI-MHqaA%7CCgwIgczx4AUQpZbdlgI%7C?hl=en-US
Lorns S
google
https://www.google.com/maps/place/?q=place_id:ChIJ2d7nupSLdkgRUWda_uNuTbM
Dear Lorns, I am so very sorry to hear about your poor experience. I hope that you would agree when reading the overall reviews (average 4.4 out 5) that this is not our usual standard of service. It is something I take very seriously and have addressed internally. I would love to make this right, so will you please get in touch with me so that I can discuss my thoughts directly with you? Heni Fourie, Director of Sales & Marketing - [email protected]
1555511541
1
Where do I start?!?!!!!?... Too much to type... Customer service for meal times was terrible. Staff looked like they never had the place full before! It was only 150 of us and a few other guests but the staff were run off their feet. They couldn't keep up!... Food itself, no taste at all and not much choice especially for vegetarians. Only normal tea and coffee available, no herbal teas at all and no fruit available! The only thing you had was sweets in certain areas. Rooms small, shower small, nowhere to hang clothes. Ironing board broken etc, etc... They charge hotel prices of 270 Single and 220 double for a weekend but you don't get a quarter of what you get at a hotel. I personally would not choose to go there a second time. I would only stay there again if I had no other choice and had to be at the event taking place there as the building itself was ok. Not recommended at all for that price! If I paid 40 - 60 then I would say well, I got what I paid for but... Say no more!!!
1531328280
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRbE5hS05nEAE!2m1!1s0x0:0xb34d6ee3fe5a6751!3m1!1s2@1:CIHM0ogKEICAgIDQlNaKNg%7CCgsImO6Y2gUQwI7lNw%7C?hl=en-US
whycke spence
google
https://www.google.com/maps/place/?q=place_id:ChIJ2d7nupSLdkgRUWda_uNuTbM
Thank you so much!
1555512183
4
Great facility. Superb staff. Well laid out. Good equipment. Nice outdoor spaces. Well equipped gym. Our event was enhanced by this venue.
1568875837
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwX0pQeEd3EAE!2m1!1s0x0:0xb34d6ee3fe5a6751!3m1!1s2@1:CIHM0ogKEICAgIC0_JPxGw%7CCgwIvcqM7AUQgImFoQI%7C?hl=en-US
Bartek
google
https://www.google.com/maps/place/?q=place_id:ChIJ2d7nupSLdkgRUWda_uNuTbM
5
Bardzo przyjemne miejsce. Miła obsługa czysto elegancko. Dobre śniadanie.
1571361982
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQwb09hb3d3RRAB!2m1!1s0x0:0xb34d6ee3fe5a6751!3m1!1s2@1:CIHM0ogKEICAgID0oOaowwE%7CCgwIvqmk7QUQ2PXEgwM%7C?hl=en-US
James Graeme
google
https://www.google.com/maps/place/?q=place_id:ChIJ2d7nupSLdkgRUWda_uNuTbM
Hi James, I am so sorry to hear that your experience was less than perfect. We have refurbished the majority of our bedrooms, created balconies and changed the layout to improve the space. I am sorry to hear you thought the food was poor. There was clearly something amiss, which may have had something to do with the fact that the venue was quiet with not many guests to cater for - something that is clearly not a reason for poor catering and a standard which I will address personally. We would love to welcome you back for a stay in one of our new bedrooms with a catering experience that is reflective of our usual standard. If there is anything I can do to address your specific complaint then I would love to hear from you. Please do get in touch [email protected]
1555511241
2
This rooms are a very poor standard. The problem is that although the conference facilities and public areas are newly refurbished, the rooms are terrible. Small, poorly maintained and shoddy. My room was also musty. Generally the rooms are worn out and in dire need of renovation. They are also extremely small with little space for a suitcase etc. Its a pity because the staff are great, food ok and a great bar, but the rooms let the whole thing down badly.
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