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Jaguarhuntington
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Jaguarhuntington reviews
Information about Jaguarhuntington
4,25
179 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjeEpHbXJBRRAB!2m1!1s0x0:0x120e093fdb24cebb!3m1!1s2@1:CIHM0ogKEICAgIDcxJGmrAE%7CCgwIm9-l9gUQgIz_9QI%7C?hl=en-US
Karyn Russo
google
https://www.google.com/maps/place/?q=place_id:ChIJQ81cGjAv6IkRu84k2z8JDhI
We're so sorry that we didn't do better during your last visit. We are all trying to work through these unusual times as best as we can while adhering to the rules in effect for our state. In order to comply as well as maintain safe conditions for our clients and our employees, we have been working with a drastically reduced sales staff in the showroom. It is not an excuse, but the day of your visit, one of our expected salespeople could not make it in and we were understaffed to handle the volume. The other salespeople you saw were there taking care of customer deliveries, which is why it may have appeared they were not assisting anyone. We have every reason to want to help all customers that come to our showroom, and you were certainly not an exception. We sincerely apologize that we failed you and that you did not receive the customer service that we strive to provide. Our General Manager Lance Cotten has tried to reach out to speak to you but hasn't been able to connect. If you would like to discuss this situation further, please feel free to reach back out to him. We look forward to hearing from you, and thank you for your feedback.
1590528494
1
We scheduled an appointment to test drive a vehicle and arrived promptly. We received a text from our rep that he was finishing up with another customer. We were then left waiting over 45 minutes with no one to assist us. When we asked to speak to a manager a gentleman ran back and forth relaying the message instead of the manager coming out to speak to us directly. We asked for some else, anyone else, to show us the vehicle - that did not happen. There were reps at their desks on their phones, not assisting anyone. When we texted the rep who was supposed to meet with us, Richard Cohen, they were left unanswered. So we wasted our time and left after nearly an hour waiting and no one seemed to care. Will definitely not be back. Not even worth the one star review, expected more from a luxury car dealer.
1619027399
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLcDhmNjFBRRAB!2m1!1s0x0:0x120e093fdb24cebb!3m1!1s2@1:CIHM0ogKEICAgICKp8f61AE%7CCgsIx8uBhAYQgMaTYQ%7C?hl=en-US
L A
google
https://www.google.com/maps/place/?q=place_id:ChIJQ81cGjAv6IkRu84k2z8JDhI
We're so sorry to hear that you did not have a better experience with our staff, and we would appreciate the opportunity to speak with you to get more information about your experience. At your convenience, please call our Sales Manager Eric Doxey at 631-427-2222. Thank you.
1619034936
1
Called in to get numbers on a car. Staff is kinda rude and got a run around. Everything takes days to get an answer on. That's fine, other dealerships take their customers with perfect credit a bit more seriously why I got a Mercedes instead. Whatever with this place!! Super annoying :/
1438359733
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBck1PX2dRRRAB!2m1!1s0x0:0x120e093fdb24cebb!3m1!1s2@1:CIHM0ogKEICAgIDArMO_gQE%7CCgwItcHurQUQgILl5gE%7C?hl=en-US
Charles Phillip
google
https://www.google.com/maps/place/?q=place_id:ChIJQ81cGjAv6IkRu84k2z8JDhI
5
I have purchased three cars from Jaguar Land Rover Huntington and Eric Doxey has been great over the years. After purchasing our second Range Rover Sport in January we ended up getting a Jaguar F type R convertible and could not be happier. The dealership is great for service as well as sales and we plan to enjoy our new Jaguar for many years.
1658353864
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1LU91dklBEAE!2m1!1s0x0:0x120e093fdb24cebb!3m1!1s2@1:CIHM0ogKEICAgICu-OuvIA%7CCgsIyPHhlgYQ6J7CHw%7C?hl=en-US
Mike Joseph
google
https://www.google.com/maps/place/?q=place_id:ChIJQ81cGjAv6IkRu84k2z8JDhI
Mike, Thank you so much for taking the time to share your experience with us, we love hearing feedback like this! We're so glad to hear that we restored your faith in the car buying process. It should be fun, exciting, and easy and we're so happy that Omar delivered that great experience to you. If there's anything else you need, please give us a call.
1658866404
5
After quite possibly the worst car buying experience in my lifetime from another Jaguar dealership, Jaguar of Huntington restored my faith in the process. Omar was fantastic from start to finish. He was extremely transparent and upfront throughout. Every once in a while you can tell that the person on the other end of the call is of good character... I knew this in the first 5 minutes of the phone call. I would highly recommend this dealership and Omar in particular. The previous Jaguar dealership could learn a thing or two about honesty and integrity from Jaguar of Huntington. Thank you to everyone involved in the purchase!
1621972608
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxNklYLVhBEAE!2m1!1s0x0:0x120e093fdb24cebb!3m1!1s2@1:CIHM0ogKEICAgICq6IX-XA%7CCgwIgK21hQYQwIzUpgM%7C?hl=en-US
Frank Costa
google
https://www.google.com/maps/place/?q=place_id:ChIJQ81cGjAv6IkRu84k2z8JDhI
Hi Frank, We're sorry you had so much trouble reaching someone about returning your lease. We just tried to call you back but got your voicemail. We looked into your call history and see that the first time you called, you got the appointment reservation line for our Service Department. They do not handle lease returns. For future reference, the Sales Department is who would handle lease returns. It looks like the 2nd time you called, the receptionist didn't answer the phone quickly enough and you hung up before she could - we apologize for that as well. We do our best to always answer promptly but sometimes the receptionist is just caught up on another call. Please reach back out when you're available and ask to speak with Eric Molbegat. Thank you and sorry again!
1622229102
2
So sad that you cant get anyone on the phone to help, Trying to find out what the procedure is to terminate my lease and can't get a call back or a live person to direct me? This has made my next purchase/lease very easy to decide on..
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