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Jaguarsanjose
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Jaguarsanjose reviews
Information about Jaguarsanjose
3,57
182 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNReVktaWVBEAE!2m1!1s0x0:0x1db4471440f46ef6!3m1!1s2@1:CIHM0ogKEICAgICQyY-ieA%7CCgwImIW30QUQwLS7nAM%7C?hl=en-US
Paul Marthens
google
https://www.google.com/maps/place/?q=place_id:ChIJ0T-l7JLKj4AR9m70QBRHtB0
Paul, we regret to hear that you had this experience with us. We hold ourselves to a higher standard than this and we deeply regret to hear that it was not reflected during your experience. Please contact our general manager directly at (866) 814-1511 so we can work with you to make this right.
1512934427
1
Service dept left me on hold for 15 minutes on 2 occasions. Had to call sales to get anyone to answer the phone. Sales was awesome, service is what would keep me and they failed. Going to Walnut Creek to buy my F-Pace. I have purchased a 2018 F-Pace Rsport from Cole Jaguar in Walnut Creek. Awesome experience and great customer service. Highly recommend.
1591734645
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjNXFLSzhRRRAB!2m1!1s0x0:0x1db4471440f46ef6!3m1!1s2@1:CIHM0ogKEICAgIDc5qKK8QE%7CCgwI9eL_9gUQ2JqK2AM%7C?hl=en-US
Jatin Saini
google
https://www.google.com/maps/place/?q=place_id:ChIJ0T-l7JLKj4AR9m70QBRHtB0
Jatin, we are sorry to hear of your negative experience as we strive for superior customer service. We fell short of that goal and regret any inconvenience or dissatisfaction. This will be addressed with our sales and service staff and we hope that you will consider giving us another chance to provide the proper customer service you deserve. Someone from our management team will be reaching out to you as well. We appreciate you taking the time to provide this feedback. It will not go unnoticed. Joey G. -General Manager
1591741527
1
I booked an appointment am that specific location June 1 2020 for an oil change service. I arrived on time for the appointment. As soon as I arrive I asked if the oil change service was covered under the guarantee service. Very convinced the employee answered yes. Therefore I agreed to get the oil change done. At first I was told the car would have to stay until next day, out of nowhere he told me they would do the oil change that same day. After waiting for several hours I was notified that my car was ready. At the time to receive the proof of the oil change service I was told I have to pay the amount of $550.00 for the oil change. At first I was very confused, the same employee that had told me the oil change would be cover as part of the guarantee was then telling me I have to pay for the service. I asked several times why would I pay for a service I was told is was already covered. The employee then tried to explain me some weird service pattern I have never heard of before. He explained that my car didnt need an oil change, HOWEVER the service was done and I had to pay for something the car didnt need. At the end I felt he is the one that didnt know what he was doing. It was very disgusting that I have to pay no matter what. I felt very disappointed and upset. I wish the service guy would have taken the time to understand and explained me before I was charged. The manager was unable to hear me and ask me to pay anyway. I would never get service or buy from that location.
1610829886
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5c0w3clhBEAE!2m1!1s0x0:0x1db4471440f46ef6!3m1!1s2@1:CIHM0ogKEICAgICysL7rXA%7CCgwIvqCNgAYQoJ7lkAI%7C?hl=en-US
Paul Moore
google
https://www.google.com/maps/place/?q=place_id:ChIJ0T-l7JLKj4AR9m70QBRHtB0
Hi Paul, Thank you for your kind review. We truly value you as a customer and appreciate the opportunity to service your automotive needs. We are here when you need us! Best, Joey G. General Manager
1611089083
5
I have always had my XK serviced here. They always do a great job. Not the cheapest place in town but the service is top notch and it is always done right. Worth the extra money.
1551409232
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvcS1YalRBEAE!2m1!1s0x0:0x1db4471440f46ef6!3m1!1s2@1:CIHM0ogKEICAgICoq-XjTA%7CCgwI0MDi4wUQgNfezgI%7C?hl=en-US
Martin Rascon
google
https://www.google.com/maps/place/?q=place_id:ChIJ0T-l7JLKj4AR9m70QBRHtB0
Thanks Martin, we always strive to do our best for each and every customer. We'll be sure to let Dalton know that he made your car shopping experience a positive and memorable one! Were always here to help you, your family and friends, with any automotive need (Selling Your Car, Buying A New/Used Car, Service and more). Joey G, General Manager
1551479573
5
Got a great car, Dalton my sales man made it happen come see him for the best deal in town.
1527902372
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBMU5YdExnEAE!2m1!1s0x0:0x1db4471440f46ef6!3m1!1s2@1:CIHM0ogKEICAgICA1NXtLg%7CCgsIpOHH2AUQgJj2Uw%7C?hl=en-US
Aditya Gnaneshwar
google
https://www.google.com/maps/place/?q=place_id:ChIJ0T-l7JLKj4AR9m70QBRHtB0
1
Kinda rude at times. Need to improve on communication. Very expensive quotes! Not ready to negotiate and are downright rude especially one of the sales persons I was in conversation with. Some of them lack the experience needed for dealing with cars and have 0 knowledge about them. Needs wide spread improvement.
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