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Reliabledealer
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Reliabledealer reviews
Information about Reliabledealer
4,37
105 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURvNHZyeE9BEAE!2m1!1s0x0:0x71af08f891e73999!3m1!1s2@1:CIHM0ogKEICAgIDo4vrxOA%7CCgwIhoOq5AUQuPXykgE%7C?hl=en-US
Rashidi Bennett
google
https://www.google.com/maps/place/?q=place_id:ChIJJcci1vIfm4ARmTnnkfgIr3E
Mr. Bennett, thank you for taking the time to transcribe your issue. We are encouraged that you gave us a second chance after your other service issue in 2014 that you referenced as the reason for this review, and are glad your recent service visit went well. I have spoken with our customer service representative and our service manager and we have pulled together the entire line of reasoning for the previous repair to your CTS. While I do not wish to explain your vehicles repair online for your privacy, our team is more than willing to walk you through the repair process and discuss the reasoning for the authorized repairs. Please give Jeff (our Cadillac Customer Service Manager) a call at 916-783-5233 and he can close the loop on your CTS. We do thank you for your business and strive to continually demonstrate why we are the best Cadillac service department around! Very Respectfully, The Reliable Cadillac Team
1553096828
1
The experience at this dealership during my last visit was fine. They completed the services I needed at the price stated. Jeff was very friendly and nice. My one critique is there was one recommended fix that nobody went over with me nor even offered to fix at the time. Based upon my last experience with this dealership I would give it a 9 rating. However, I give this dealership an overall one (1) star rating and would not recommend this dealership to anyone based upon previous experiences. The way I see it this dealership still owes me approximately over $1000.00 in refunds for services for fixing replacing parts and performing maintenance on my other vehicle that did not need to be fixed. In other words, misdiagnosing an issue, more than once, and charging me for their mistakes. It is not right. I do not trust this dealership to perform any services on my vehicle past minor issues such as an oil change or tire replacement. Actually, I do not trust them with that either, but on this last occasion they were the only Cadillac dealership in the area that could get me in within a few days for the oil change which my vehicle desperately needed. This dealership, from my past experiences, fumbled the opportunity to build trust with me and earn my business. I would never recommend this dealership for anything including purchasing a vehicle.
1656015358
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPMzZlenRBRRAB!2m1!1s0x0:0x71af08f891e73999!3m1!1s2@1:CIHM0ogKEICAgICO36eztAE%7CCgsI_pPTlQYQ4OrFLQ%7C?hl=en-US
Alex Biggs
google
https://www.google.com/maps/place/?q=place_id:ChIJJcci1vIfm4ARmTnnkfgIr3E
Alex, we have searched our sales and service records and are unable to locate you by the name you utilized for the review. We are more than willing to discuss the issue you encountered with our management team if you could give us a call at 916-783-5233. If it was a service issue, please ask for Kevin. If it was a sales issue, please ask for Walt. We hope to hear from you and keep our long standing relationship going.
1656089541
1
DO NOT USE THIS DEALERSHIP THEY LIE AND NEVER TAKE CARE OF THERE CUSTOMERS. THEY LOST ME AND MY FAMILYS BUSINESS AND THEY MIGHT NOT KNOW IT BUT THATS ALOT OF VEHICLES. ITS SAD OVER 25 YEARS OF BUYING FROM THEM
1516023386
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBaTVqRTFRRRAB!2m1!1s0x0:0x71af08f891e73999!3m1!1s2@1:CIHM0ogKEICAgICAi5jE1QE%7CCgwI2tzy0gUQgKGCyQI%7C?hl=en-US
Jan Gollaher
google
https://www.google.com/maps/place/?q=place_id:ChIJJcci1vIfm4ARmTnnkfgIr3E
5
Good service by friendly, helpful staff. New part installed, problem corrected, good to go. Many thanks.
1534271141
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNROFpEenBRRRAB!2m1!1s0x0:0x71af08f891e73999!3m1!1s2@1:CIHM0ogKEICAgICQ8ZDzpQE%7CCgwIpb3M2wUQwJf6pgM%7C?hl=en-US
Joe Velky
google
https://www.google.com/maps/place/?q=place_id:ChIJJcci1vIfm4ARmTnnkfgIr3E
Thank you for taking the time to leave this great rating! We will pass along your comments to Jeff! We sincerely value your business and look forward to your next visit!
1534430358
5
a 1 service. Jeff is great
1464790101
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnX2J5dG9BRRAB!2m1!1s0x0:0x71af08f891e73999!3m1!1s2@1:CIHM0ogKEICAgIDg_bytoAE%7CCgwI1di7ugUQwJif4wI%7C?hl=en-US
Ray Ray
google
https://www.google.com/maps/place/?q=place_id:ChIJJcci1vIfm4ARmTnnkfgIr3E
1
Jeff helped me with my cadillac escalade esv. I was in the area of the auto mall and decided to drop in and explain the situation to Jeff. He was very helpful in getting my suv, taken care of right there on the spot. Buy the time I was done paying for the parts and labor. My vehicle was ready. Thank you Jeff for all your help. Ray Granite bay, ca.
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