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Dullessubaru
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Dullessubaru reviews
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4,16
868 reviews
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Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBdGIzbl9BRRAB!2m1!1s0x0:0x98a7dd0ba62e53a9!3m1!1s2@1:CIHM0ogKEICAgICAtb3n_AE%7CCgwIn9-wpgUQgMOg1AM%7C?hl=en-US
Rick Rodgers
google
https://www.google.com/maps/place/?q=place_id:ChIJJV4cbYA9tokRqVMupgvdp5g
1
NOT happy at all with this service department. I've just had my THIRD bad experience in as many years. The following are examples of what NOT to do to create trust and a positive customer experience. All illustrate poor attention to detail. #1: During a state inspection two years ago, I asked that the tire pressure be checked. I checked myself before dropping the Jeep off and on the form stated the four tires were between 33/34 psi (standard), yet I wanted validation. When I got the vehicle back from service, the tire pressure across the board was 29 psi. Read this again: 29, 29, 29, 29. Note that I got it back on one of the HOTTEST days of the year. Also, the inspection sticker was put on crooked - so crooked that I called up immediately to voice my displeasure at such sloppy and potentially hazardous work. #2: Last year I brought the vehicle in again for service. I again asked that the tire pressure be validated. I checked the pressures myself (between 33/34) and stated on the form to make sure everything was OK. When I got the vehicle back from service, the tire pressure read: 38, 39, 40, and 42 psi. Please read that again. Again, sloppy attention to detail and potentially hazardous especially given it was a very hot day. Inasmuch as I paid close to $2,000 for this visit, Im supposing that wasnt enough to earn a complimentary wash and clean out of the interior from the repair work - grease and a loose part (which I reinstalled). #3: Last Monday I took the vehicle in for a recall, to fix one window regulator (a chronic Jeep issue from a decade ago it makes an electric window move up/down if broken, the window does not move), and some other items. The dealership called me yesterday (Thursday) to recommend other service, some of which I agreed to. Total bill: ~$1,600 to $1,700. This evening (Friday) I called the service department at 5:30 pm (5x, as their 888-number phone system was broken) to determine when I could pick it up. I was told before 7:00 pm. So my girlfriend (whos been home sick) drove me (30 minutes round trip) to the dealership, only to discover that the window regulator work had NOT been done even though the Jeep had been there for 4 days. Wow. Folks, I know I am a source of $$$. However, from a reciprocity, safety, and trust perspective, where is your performance?
1608592262
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTbXZTdHZ3RRAB!2m1!1s0x0:0x98a7dd0ba62e53a9!3m1!1s2@1:CIHM0ogKEICAgIDSmvStvwE%7CCgwIhteE_wUQqJ212QM%7C?hl=en-US
Ted G
google
https://www.google.com/maps/place/?q=place_id:ChIJJV4cbYA9tokRqVMupgvdp5g
Hi Ted, we are sorry that you had a negative experience. We know it's been quite a bit of time since this review was left, but we would like to see what we can do to make things right. Please give our manger Bobby Saghafi a call at (703) 669-6885. Thank you and we look forward to hearing from you.
1621449558
1
I'd give them zero stars if was possible. I hate BS from sales people.
1510614714
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3dmQ3ZTh3RRAB!2m1!1s0x0:0x98a7dd0ba62e53a9!3m1!1s2@1:CIHM0ogKEICAgICwvd7e8wE%7CCgwIus2o0AUQwPvU8wE%7C?hl=en-US
William Giotopoulos
google
https://www.google.com/maps/place/?q=place_id:ChIJJV4cbYA9tokRqVMupgvdp5g
5
The whole experience was great. I worked with a great salesperson and he helped me get exactly what I wanted in my new car.
1432161587
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRNGJqekpREAE!2m1!1s0x0:0x98a7dd0ba62e53a9!3m1!1s2@1:CIHM0ogKEICAgICQ4bjzJQ%7CCgsIs5r0qgUQgJX1Kg%7C?hl=en-US
Robert Ciriello
google
https://www.google.com/maps/place/?q=place_id:ChIJJV4cbYA9tokRqVMupgvdp5g
5
Eric White went above and beyond, helping my mom get her new Subaru Outback. He was patient, and answered any questions we about our new Subaru. There was no such thing as a dumb question. He even made sure I was ok while mom went across the street to the finance department. I can say enough, he was Awsome and very professional. Best new car experience we've had, thanks. Robert Ciriello.
1530531730
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRenM3YXBnRRAB!2m1!1s0x0:0x98a7dd0ba62e53a9!3m1!1s2@1:CIHM0ogKEICAgIDQzs7apgE%7CCgwIkp_o2QUQwKPj3AE%7C?hl=en-US
Jason Putman
google
https://www.google.com/maps/place/?q=place_id:ChIJJV4cbYA9tokRqVMupgvdp5g
2
Purchasing car went well, but have gone to two of the normal services and after the first found a empty fast food bag in center console that was left by someone in service dept. and this last trip tiold service advisor when checking in that windshield washer fluid was low and the light came back on shortly after leaving. On top of that there was a stain we found on front seat that was a liquid that had an oil feel. Noticed when we got home. Was told to bring back to have it cleaned but live 45 minutes away and wasnt able to go back. In short would buy a car from them again but service department cant do even simple things and are deep as if they are using our vehicle for food breaks when it is supposed to be in for service. Wont use service department again. Two trys and both experiences were bad. Jason
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