Meadorauto reviews

1299591646

Jennifer Huck

google

1

They are really nice until they think you might buy somewhere else...then you get to see their true colors.

1315877222

Rafael Rondon

google

1

MEDIOCRE SERVICE DEPT!!!!!!! They take forever on a minor repair. They gave me an appointment to bring the car but that means nothing. It is actually an appointment to come get in line. I took my car to get fixed on a Tuesday morning and I was told that it would be at least 3 days before they can take a look at it because they are behind. It means they take it from me and park it in their lot for 3 days, when I could be using it (much needed). I told the guy that this made no sense and he said that all dealerships are like that. (Yeah right!) They never called me, I called on Friday and they had not done anything. After my insistence on an estimated time of completion, they put me on hold and then said that mine is next in line and may be ready today. NOT! I think they said that just to get me to stop calling. I called back Monday afternoon and they had me on hold for 15 minutes to tell me that they ordered a part and we have to wait until the part arrives. If they had at least looked at the car the day I brought it, they could have ordered the part. To summarize, 8 days with no car for something they can fix in 1hour.

1352825664

Chris Quick

google

4

My first visit to Meador was in September and I started on the used car side. The first salesman I worked with almost influenced me never to return to Meador as I caught him in several lies. I then reached out to other dealers requesting an internet price on a new Dodge Journey. Kevin "Nator" Langley at Meador responded immediately offering three different vehicles that matched my price range and required features. My wife and I decided to visit for a test drive the following Saturday and met Kevin "Nator" Langley face to face. "Nator" has been an absolute pleasure to work with in the purchase of my new Dodge Journey. As I already noted, he worked very hard to find the car that matched what my family was looking for in a new vehicle. Before we arrived on Saturday, he had narrowed the selection down to a single vehicle and he had it ready to go for our test drive when we arrived. We indicated to him that we only had a couple of hours before my son needed to be at a T-ball game. He honored our time and we had a quote in front of us that we were able to discuss over lunch. When I returned to the dealership later that day, we began working through the paperwork. This is where my first issue with customer service arose as "Nator's" hands were tied waiting on the finance department to even see me to begin negotiation of the purchase terms. We waited for almost 2 hours. "Nator" was empathetic and worked very hard to get them moving, but his hands were tied. However, when I finally arrived in the finance department we were able to negotiate the terms quickly and I was driving off the lot in our new car within about 30 minutes. Since the purchase of the car, "Nator" has followed up with us several times to make sure we are still happy with the car and to make sure we didn't have any new questions or concerns about the car. "Nator" really gets customer service, and I would highly recommend him to anyone seeking a new car. The reason I rated customer service so low has NOTHING to do with "Nator" or the new car purchase experience, it has more to do with a recent visit which was a disaster. When we received word that our license plate had arrived my wife headed over to the dealership to get them installed. "Nator" had noted that he would top off our fuel the next time we came in, but he was out that day. When my wife approached other salesmen and the service manager they refused to honor "Nator's" promise, much to our disappointment. In my opinion, if one of your salesmen makes an offer, you stand behind it. I firmly believe "Nator" would have stood behind the promise of another salesman because he proved himself to be customer service oriented just in the few times I've been in the dealership. We're going to check to make sure "Nator" is there when we go for our first oil change, as he is the only person I currently trust to follow through with customer service. My recommendation, if you go to Meador, only work with "Nator". He's been in the business for about 30 years, and it shows! He still values the customer, something these younger guys really need to learn. So "Nator", if my only dealings were with you I would have given Meador a glowing 5 star rating across the board -- and that's even with the 2 hour wait for financing. The sales managers need to allow "Nator" to coach these other salesmen and your service manager in customer service. Learn from "Nator" guys and you will continue to win my business.

1341662907

Eldon Graham

google

5

I recently replaced my transmission. I subsequently spent over $2,700 dollars for the repair. However, after approximately 3 weeks, the "check engine" light came on. The code was 700 which was identical to the indications I had before the transmission was replaced. My mechanic "Dave" at American Lube told me that most likely the Transmission Computer Module (TCM) was the culprit and the repair would be over $500.00 and in addition he would have to take the car to the dealer to get the computer re programmed. I decided that I would take it to the dealer instead. I was relieved to find out that the dealer had a courtesy shuttle which saved me the cost of a rental car or taxi fare. The repair took longer than was originally suggested and cost me more than Dwight's estimate ($722 vs. 647.00). I did not complain because the service department determined that I had a recall for my electric seat heaters and took care of this for me in addition to replacing the TCM. Overall, I am pleased with my experience and will be using Meador's Service Department for all of my repair work from now on. The shuttle driver (Wren) was especially courteous and noteworthy. Over the past year the repairs to my vehicle have exceeded the cost of the vehicle. Having future repairs done right the first time and in a timely manner is critical based on my finacial circumstances. When I experience good service, I become a loyal customer. I was completely Loyal to Americain Lube and thought very highly of Dave and his crew. Meador's Service Department has convinced me that my repair dollars are best spent at the dealer where I will get added value (Recall Work when needed) and shuttled home (if desired). This recent repair had to be done at the dealer due to the limitations of my local mechanic and the Proprietary nature of Chysler's software and operating system for the Transmision Computer Module.

1363646021

Terry Proctor

google

2

From my experience giving this dealer a poor rating is an insult to the term poor!! 1. When I called to get a price on a car I was interested in I was quoted a price nearly $1000 above the posted asking price. 2. When I went there to speak to the salesman I spoke to he was on the phone and after about 15 minutes of waiting for him, he never even gave me the courtesy of at least indicating that he had any intention of wrapping up the call. If they treat you this way when considering a $48000.00 car, What are your average buyers to expect. 3 He was going to locate me a specially equipped car and call me back - never happened. The General manager was even less help. In a nutshell BEWARE!!