We are disappointed to learn of your unsatisfactory service appointment. Our sincerest apologies for not delivering to you the level of service you deserve as an INFINITI customer. At your convenience please stop by the dealership and we will be happy to wash your vehicle and top off your fluids. Best Regards, Jeff Wright General Manager
1536074005
3
2nd time not having my car washed and this time did not even have my fluids topped off. Provide good loaner cars to try different infiniti models.
We apologize for any miscommunication regarding the time to provide the requested service and appreciate your feedback. Unfortunately, we do not have a shuttle that accommodates car seats that we could safely provide you and your child a ride. Our loaner fleet is available had it been requested at the time of scheduling. We truly value your business and do hope your opinion of our service department changes as we are committed to providing our guest a quality Germain experience. Best Regards, Jeff Wright General Manager
1545081435
3
I had a great experience with the salesperson. He was very friendly and listened to our wants. I scheduled to come back in for service a week later and it was horrible. It was a miscommunication about service and service time. Also, they wouldnt supply a shuttle or rental while my car was getting service. I dont see myself going back for service.
Congratulations on your new INFINITI Q50! Thank you for taking the time to write about your experience. It is wonderful to hear that Jared continues to deliver the excellent experience we strive to provide to all our customers. Enjoy the road and please let us know if you need anything further. Best Regards, Conor Maguire General Sales Manager
1629470285
5
Bought a Signature Series Q50 this morning and wanted to say how happy I am with the car, but just as happy with the staff at Germain. If you have the opportunity to work with Jared, consider yourself lucky. He was very helpful during the buying process, and was equally great, if not better, during the delivery process. He noticed that during the delivery process the gas tank was at 3/4 full and he went and got his credit card to fill it up while talking about the features of the car. Very happy with this car buying experience.
Rosalie, We appreciate you, your business and for taking the time to leave these kind words. Its so nice to hear that Jarred helped to make your experience such a positive one. Best Regards, Conor Maguire General Sales Manager
1643816925
5
Jarred by far is the epitome of what true customer service is! I am a hard bargain and he exceeded all of my expectations! We will definitely be visiting Jarred again!! Thank You infinity of Easton and Jarred!!
Sekou, Please give me a call at your earliest convenience at (614) 437-6246. I would like to speak with you about your experience. Best Regards Jeff Wright General Manager
1591122300
1
Stay away from this place
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