Porschedowntownchicago reviews

1628976398

Ralph Steibarth

google

1

Stopped by this "Porsche" store. No service center. The employees and store are a complete joke. I would not recommend this store. I also noticed that these reviews are from their own employees.. Complete joke....

1659680207

Hugh Rim

google

1

Frank Bertone from Porsche Downtown Chicago This guy is the worst salesman I have ever met in my life. I have purchased over 10 cars in the past 20 years, and I have never met a salesman like him. He is dishonest, deceitful, and he treats his customers unfairly. FTC and Illinois Attorney General have recently taken legal actions against Napleton Auto, earlier this year, so Im very surprised that this type of behavior is still continuing. Of note, Porsche Downtown Chicago is part of Napleton Auto. We have submitted our complaints to BBB, FTC, Illinois Attorney General, BACP, and to Porsche USA. On 6/13/22, my wife signed a retail purchase agreement for a New Porsche Macan 2022, with the out the door price of $74,542.89 at Porsche Downtown Chicago. This included a free front window tint, which the sales manager (Frank Bertone) and my wife both signed for. We put down a $5,000 deposit, and waited for our car. Due to delay in shipping, our car didnt come in until 7/28/22. Just when we were about to pick-up the car, Frank sent us a new purchase agreement that had a higher price than what we had signed for. The following events occurred with Porsche Downtown Chicago after we signed the contract on 6/13/22: 6/30/22: My wife received a text from Frank that the car was delayed until early August. We decided to go with another vehicle that was already in stock; however, there were unnecessary, forced options of $1800 added onto the vehicle (i.e. Porsche App). Frank simply stated that we could not refuse these options. We declined the offer, and told him that we will just wait for our original vehicle. 7/14/22: Received a text from Frank that the car was pushed back again to end of August. Frustrated, we asked him what vessel the car was assigned to. He informed us that the vessel was not yet assigned. 7/18/22: Was notified that our vehicle was assigned to Siem Aristotle. When we looked up the vessel, we found out that Siem Aristotle left the port on 7/12/22. This indicates that when Frank texted us to say that the car was pushed back, the vessel was already assigned, and it was on its way. Meanwhile, he was trying to sell us the car that we previously declined, for MSRP. 7/28/22: We received a text that our vehicle should be arriving the following day. We told Frank that we wanted to pick up the car once the front window tints were finished. We agreed to pick up the car on 8/2/22. 8/1/22: We requested an updated purchase agreement from Porsche Downtown Chicago that reflected our new down payment. An additional $173.39 was added to the total amount. When asked about this discrepancy, Frank made an excuse that there was a mistake on his end in taxes, and that the extra fees added reflected the correct amount. We refused to pay the new price, simply because it was not what we signed for. Franks first instinct to this conflict was to cancel the deal. Despite our refusal, he continued with the refund process. We understand that $173.39 is not a significant amount of money. However, as you can see from our experience, Franks dishonesty and his belittling behaviors made him untrustworthy. He ended up breaching a binding contract, which led us to writing this review on Porsche Downtown Chicago.

1645813464

Antoinette Bridgford

google

Hi Antoinette, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

1645865491

5

Anthony Baur helped me purchase my Macan. Excellent service, he walked me through every step, made me feel very comfortable. 10 star service!

1645661659

Dean Delis

google

Congratulations on your new car, Dean! It is great to hear our Staff, Frank Bertone was knowledgeable and pleasant to work with. We hope to see you again!

1645689375

5

Great buying experience with Frank Bertone. I bought the car remotely from a different state. Frank got me the deal I wanted, got it all together and helped arrange shipping. Everything was flawless. I'm a pretty demanding customer and he delivered. Literally!

1666304720

Ally Saber

google

Hi Ally, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

1666598082

1

Thanks for blocking the sidewalks with construction a****** you are making it not safe for pedestrians