It should be noted I go to church with LeighAnne. LeighAnne told me personally that she made an appointment for an oil change over the phone. When she arrived Dan suggested a $12 upsell to check her brakes and rotate tires. She agreed. She told me she was too scared to tell Dan she did not need her tires rotated. LeighAnne was charged $72.00 for 100% synthetic oil change, multi-point inspection, tire rotation, brake inspection, car wash, courtesy shuttle, a key battery replacement, an alignment check, tax and waste disposal... All per Honda recommendations. She has received a full refund and is still unhappy.
1487884238
1
I asked for a simple oil, lube, filter and agreed to having the battery changed in my key. When I got the estimate I thought, "man, prices have really gone up!" I thought the way the estimate was, was the way it had to be done. I get that I should have asked questions because I did not understand the estimate, and I did not. I think Honda has the responsibility to let the customer know what is on the estimate, and what that covers. Kaster did things that were NOT needed. If the customer service guy had explained what was on the estimate I would have declined all that was on the estimate except what I had asked for. Very poor customer service. So disappointed.
I went in for a purchase on a used car, very old, lots if miles, two prior hits. So I'm trying to talk down the price but we don't make much progress. So I ask to talk to the person in charge of these negotiations besides the salesman, which happened to be the manager. And let me tell you, I have never been treated with such disrespect by someone in a position of manager. Calling me f words and telling me to leave. His employees didn't even try to kick me out, all they could do is bow their heads in shame as this deranged manager went off. Eventually we leave but wow, talk about unprofessional behavior coming from a 60 year old manager. Never will o buy there and STAY AWAY FROM THE MANAGER, THERES A REASON HES NOT ON SALES FLOOR I GUESS.
Kali, you are bringing attention by a one star review? I can provide all documentation if you want to see the truth, Their contractor didn't pay them after I paid the contractor, if you paid a contractor to install a toilet and then someone picketed your house would you pay again? [email protected]
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Today I drove by and saw workers protesting with signs saying that they are not being paid I believe we should bring awareness to this issue
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