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Infinitiofelkgrove
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Infinitiofelkgrove reviews
Information about Infinitiofelkgrove
4,47
265 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBMV9XOHhRRRAB!2m1!1s0x0:0x70f26724328588a2!3m1!1s2@1:CIHM0ogKEICAgICA1_W8xQE%7CCgwIzOXXvQUQgKzGwgE%7C?hl=en-US
Andy & Paula Hughes
google
https://www.google.com/maps/place/?q=place_id:ChIJPxgKEm7HmoARooiFMiRn8nA
Andy, we understand your disappointment at not being able to buy the vehicle you wanted. Things should have been explained to you better. California law is VERY different than where you're from. Your deposit has been fully refunded to you. We sincerely apologize for any inconvenience.
1471548386
1
I live out of state and had a verbal contract with a deposit on a car that agreed to purchase at full asking price site unseen. After I sent all the information requested to the salesperson and was waiting on the paperwork, I received a call stating that they decided not to sell me the car due to an "open recall." When I asked if that was the dealership policy to refuse sale on vehicles with open recalls, the salesperson said no, they just decided they weren't going to sell it to me because of the risk. I can only assume that "risk" was that I would hold them responsible even after explaining that I was aware of the recall and was willing to sign saying I take full responsiblity. I believe the truth is they had a better offer or think they could do better on the car and used this as an excuse to back out of our contract. Apparently a deposit doesn't mean the same thing to these folks as it does to me. Be ware.
1652281648
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyeXBybXd3RRAB!2m1!1s0x0:0x70f26724328588a2!3m1!1s2@1:CIHM0ogKEICAgID2yprmwwE%7CCgwIsKLvkwYQiIj54wE%7C?hl=en-US
JoshuaJJ3
google
https://www.google.com/maps/place/?q=place_id:ChIJPxgKEm7HmoARooiFMiRn8nA
Joshua, This is Hope Werner, Service Manager here at INFINITI Elk Grove. I sincerely apologize for any frustrations and would like to discuss your experience together. Please give me a call at your convenience to discuss your experience and understand how we can be better and learn from this. I can be reached at 916-405-7028
1652477211
1
Service department was very unprofessional. The guy helping me didnt come see me before going out to my car knowing absolutely nothing of what I came in for. Ive brought my car to Infiniti a number of times and have never had this bad of an experience.
1528313041
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNneDRibjlnRRAB!2m1!1s0x0:0x70f26724328588a2!3m1!1s2@1:CIHM0ogKEICAgICgx4bn9gE%7CCgwI0eng2AUQgNTdpQI%7C?hl=en-US
Sukhman Sodhi
google
https://www.google.com/maps/place/?q=place_id:ChIJPxgKEm7HmoARooiFMiRn8nA
Thank you for your business and for driving the distance to visit us.
1528417769
5
Cant thank Richard Parr enough for his friendly service and helping me out with my car. Ill always make the drive here from Modesto because I know Im getting quality work done here
1637262015
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHcE1HZzNnRRAB!2m1!1s0x0:0x57c90d718c95be00!3m1!1s2@1:CIHM0ogKEICAgIDGpMGg3gE%7CCgsIv8XajAYQ0IOpRw%7C?hl=en-US
Mrs. Jenkins
google
https://www.google.com/maps/place/?q=place_id:ChIJzxEwSpfHmoARAL6VjHENyVc
Mrs. Jenkins, Thank you for the 5-star review!
1637353999
5
Great service, stuff is very nice.
1622012403
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxMkxUR253RRAB!2m1!1s0x0:0x57c90d718c95be00!3m1!1s2@1:CIHM0ogKEICAgICq2LTGnwE%7CCgwI8-O3hQYQuOayowM%7C?hl=en-US
Tara Moritz
google
https://www.google.com/maps/place/?q=place_id:ChIJzxEwSpfHmoARAL6VjHENyVc
Tara, My name is Hope Werner, Service Manager here at INFINITI Elk Grove. Our records indicate you have not been in for service. I see you purchased your vehicle on December 2020. I left you a message yesterday as I'd love to discuss any questions you may have about service and ensure everything is great. Please call me at your convenience 916-405-7028.
1622161985
2
Gentlemen wasn't very kind upon arrival and made for an unsatisfactory visit
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