Purchased one used vehicle a couple years ago and one new 2015 jeep just recently. Being a respectful repeat customer and buying new I would have thought we would have got more perks from buying from a small town dealership. Mind you I live in Fort Wayne, IN so I have multiple options... They didn't offer any type of services or even fill up our fuel tank. We had to go straight to the gas station after signing paperwork in order to drive back to Fort Wayne. It's now been a little over 4 months and the only time we have heard from them or the sales team was to tell us that we owed them $114.08 for under payment of the pay off on my trade in. Customer service does not like to be challenged when questioned and then the owner told me he didn't want a customer like me who talks garbage over a whole $114.08. WOW. I just got a new 2015 Toyota tacoma from Fort Wayne Toyota (Bob Rohrman). I get free services up to 25,000 miles and my truck came with a full tank of gas. The sales team follows up with me and cares about me as a customer. How you handled the situation I won't be back and that's to sad We trade in ever 2-3 years... #unhappycustomer
This place had my car for over a week supposed to be giving me a diagnostic only to tell me that there may be something wrong with my transmission internally and thats what $100 diagnostic get you from these guys heaven for bid they think about it just a little bit and narrow it down and tell me OK its your conductor plate OK its speed sensor A, its speed sensor B etc. get real
Had to leave because they kept telling me what I wanted
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