Sbautosounds reviews

1604019867

Matt Selkirk

google

1

The TL:DR - STAY AWAY FROM THIS PLACE. BY FAR THE WORST COMPANY I'VE EVER DONE BUSINESS WITH. Please do everything in your power to stay away from this shop. I've had 6 vehicles, all with remote start/alarm systems, all installed by different companies, and this company is BY FAR the worst I've ever dealt with. Dropped my truck off on a Wednesday morning with the plan of being able to pick it up later that evening. As it got closer to closing time, I had not been called so I called in just to be told that one of the parts didn't show up. That's fine it happens, but don't keep me in the dark when I'm expecting my truck back that day. I was advised that it should be there the next day and ready by 1. Oh and while it stayed overnight, it was not kept safe inside a garage, it was outside in their parking lot. Real nice. The next day rolls around, no call around 1 to let me know it's done. I don't want to rush so I sit back and wait until it's only an hour away from closing time and I decide to call. I was told that it was updating and should be done shortly so I head over. Luckily I get to pick it up. I was given a type of serial number to set up the ability to control my vehicle with my smart phone, but the number didn't work. I reached out to Paul who was very attentive at this point and was assisting by giving me the correct numbers. After the app showed all the numbers were valid, it still wouldn't work, at which point, Paul advised he'd call Viper the next morning. The next morning rolls around and I reach out to Paul to let him know that I'll be out and about for the day, but if he needs me to do anything or swing by, to let me know and I'd be there. NO RESPONSE I reached out again later in the afternoon as I was done with my plans for the day to let him know that I'm still available to swing by to get it resolved. NO RESPONSE. 2 days later he responds simply with "what's your email". While waiting for Paul to make things right, I had reached out to a REAL company and was able to get them to figure out what the issue was. The issue was AUTO SOUNDS IS NOT AN AUTHORIZED VIPER INSTALLER!!! They left me with a system that was not even put in Viper's system because they don't even have the ability unless they're Viper certified. The other company was able to get my account to at least work at this point because they were able to activate my account. The next issue that I faced (that I then advised Paul about) was, It would confirm that the command was sent to the vehicle, but it couldn't execute. I researched this myself and came across an article on Viper's website that says this can be caused by a loose or disconnected cable, a misadjusted hood pin, or multiple data cables connected to the remote starter. All things that Viper can't fix, and need to be done correctly by the installer. I shared the screenshot of my findings with Paul who responded saying "I'll research and call back". First of all, I did the research for you and told you what the issue is. Second of all, "I'll call back" was sent on 10/19/20 and it's now 10/29/20 and still have not received a call back EVEN AFTER I shared ANOTHER screenshot from Viper support on a ticket I created that confirmed that this is an issue with the installation itself and the shop needs to fix. I sent that text on the 21st and it was also IGNORED. Since they don't have the decency to respond back to me, and they seem to have ZERO interest in making what I paid for WORK, I decided to take it over to the same authorized shop that fixed the first issue to just get me up and running since they can do it and Auto Sounds can't. The first thing that they noticed was that Auto Sounds tapped into the wrong wires for the emergency/parking brakes, which someone else complained about as well. The next issue (not causing any issues but still ridiculous) was the install itself was very messy under the dash and the wrong tape was used. And the final issue that was the issue from the beginning was that Auto Sounds left me with a bad mobile/GPS module.

1526180238

Grok Lobster

google

3

They did what i asked in a reasonable amount of time but then made me wait a bit longer, seemingly to justify the $$.

1539012262

Cormac O'Brien

google

5

Fast and honest service

1508260320

J.D. Yoder

google

5

Prompt service and minimal wait for job completion

1633899811

Irish Pride

google

1

Worst 12 sub ever & the gain was only 25% turned up. Addictive audio 12 subs are not worth what you pay at all. Im sticking with kicker or Rockford Fosgate there 100 times better. If I could leave no stars I would.