Went for alignment after having skid plate removed, then they told us they did what they could and they found a bent arm while doing alignment so it might be still pulling, an told me they could fix the arm, they just just keep Phishing for more comeback service, rip off artistic I do say so myself. I've worked in automotive industries for many years, and could tell right away, untrustworthy.
Hi Adalia, Thank you so much for your kind words. We are so happy you had a positive experience with us, and we look forward to seeing you again soon! Sincerely, JR Luna
1627486758
5
Great people, fair prices. I was very grateful for them for replacing my car battery!
Hi Robert, Thank you so much for taking the time to leave us such a wonderful review. We are so glad you had a positive experience with us, and we look forward to seeing you again soon! Sincerely, JR Luna
1650848717
5
Ojai Valley Imports has always treated me well. They have gone to lengths to make sure that I'm happy with their service. Service writer Tim is super informative and helpful. This is a good community business.
We are disheartened by your feedback. Please know we care deeply for our customers and strive to provide a comfortable space for all. We were surprised by your response to our service, given that we provided you with an estimate before any services were performed and our driver commuted thirty minutes each way to both pick you up and drop you off, a total of two hours, after we explained that we typically only offer rides within a 6-mile radius. We regret that we will no longer be able to service your vehicle, as we cannot allow anyone on the premises who engages in derogatory speech. We take pride in our shop and our ability to provide our customers with the best possible service and experience. There were other customers present when you said the things you said, and we have no way of knowing who may have been hurt, or even deeply offended by hearing them. We wish you all the best. If there is anything further you wish to discuss, please reach out to a team member by phone at (805) 646-6106. Thank you. - The Team at Ojai Valley Auto
1655831678
1
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.