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Fitzgeraldmitsubishi
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Fitzgeraldmitsubishi reviews
Information about Fitzgeraldmitsubishi
4,60
48 reviews
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Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURnZ2ZEamh3RRAB!2m1!1s0x0:0x45c61047d937523c!3m1!1s2@1:CIHM0ogKEICAgIDggfDjhwE%7CCgwIx_22tgUQgOT-tAI%7C?hl=en-US
Kristen W
google
https://www.google.com/maps/place/?q=place_id:ChIJPx0BqsL2t4kRPFI32UcQxkU
1
I purchased a 2014 Mazda cx-5 at the Annaplois MD location less than two years ago. My rear brake indicators started squealing a week ago on the rear pads. Upon googling a part number for pads to be delivered to my mechanic, I came across a plethora of complaints of premature rear brake failure in the 2013-2015 cx-5. Mazda bought back all rotors and pads, thus you could not order pads or rotors. Mazda sent a service notice to dealerships and some repaired the problem at no cost to the customer. This is a safety concern and certainly not normal wear and tear. My front pads have 50% pad life and I drive a manual transmission. I should not be replacing rear pads at 55,000 miles. I called and spoke with Rob at the Annaplois Fitzgerald Service Department, he belittled my knowledge, told me he had not repaired rear brakes on any other Mazda cx-5. Rob insisted that the rear brake pad is THINNER than the front pad and is going to wear sooner than the front pads as "normal wear and tear". I do not recommend a dealer that will not stand by their product, accept problems, and offer a solution to that problem. I will be complaining to the BBB, State Attorney General, and anyone else who cares to listen.
1661461931
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1MVpTSktnEAE!2m1!1s0x0:0x45c61047d937523c!3m1!1s2@1:CIHM0ogKEICAgIDu1ZSJKg%7CCgwIq8ufmAYQ8O6v_wE%7C?hl=en-US
Lil Lo
google
https://www.google.com/maps/place/?q=place_id:ChIJPx0BqsL2t4kRPFI32UcQxkU
Dear Lil Lo, Thank you for leaving a review of your experience at our Fitzgerald location. As we mentioned to you yesterday, once our service department does more research on the code for the Avalon, we will reach out to you later today to further discuss the situation. If you have any further questions, please feel free to reach out to me at 410-266-5700 at your convenience. Regards, Jeff Shaver Fitzgerald Annapolis Mazda/Mitsubishi General Manager 410-266-5700
1661522042
1
I went to look at a 2004 Toyota Avalon XLS here. They gave me a list of parts and labor "they found" that needed to be done to pass md state inspection. They were all normal wear and tear problems. I TEST DROVE THE CAR AND APPLIED MY SCAN TOOL TO THE CAR AND FOUND OUT IT HAS A TRANSMISSION ISSUE WITH THE TORQUE CONVERTER. THEY WOULDNT ACCOMODATE THE COST OF FIXING THE TRANSMISSION INTO THE PRICE. THEY RATHER "HAVE THEIR SHOP WORK ON IT" WHICH WOULD COST MORE THAN YOUR OWN PERSONAL MECHANIC FINDING YOU A DECENT REBUILT TRANSMISSION AND FIXING IT.. WHY WOULD A DEALER SPEND THE THOUSANDS IT COSTS TO FIX A TRANSMISSION ISSUE ON A CAR THEY HAVE LISTED FOR $3488 INSTEAD OF TAKING A THOUSAND OFF THE LIST PRICE FOR A GUARANTEED CASH SALE???? TAKE WHAT YOU WANT FROM THIS REVIEW...
1493948885
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMG9qc0NnEAE!2m1!1s0x0:0x45c61047d937523c!3m1!1s2@1:CIHM0ogKEICAgIDA0ojsCg%7CCgwI1bOvyAUQwOi7tQI%7C?hl=en-US
Jeff
google
https://www.google.com/maps/place/?q=place_id:ChIJPx0BqsL2t4kRPFI32UcQxkU
Thank you for taking the time to provide us with this great review! We will pass on your kind words to Rob, Cam and everyone on the team.
1493993495
5
Have purchased several vehicles from Fitzgerald Auto Malls the last one being at their Annapolis West Street location. Rob, Cam and the entire sales team are top notch. I'll be back for my next one at Fitz!
1593685688
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4NnNTZklnEAE!2m1!1s0x0:0x45c61047d937523c!3m1!1s2@1:CIHM0ogKEICAgIC86sSfIg%7CCgwIuO329wUQ0LvPvAI%7C?hl=en-US
John Gorne
google
https://www.google.com/maps/place/?q=place_id:ChIJPx0BqsL2t4kRPFI32UcQxkU
Thank you for taking the time to share your experience you had with both our service and sales team. We hope to see you back again soon!
1593787116
5
The guys at the service desk where great to talk to and upfront about what I needed. Finished my car in a very reasonable amount of time. Sales floor was not jumping down my neck to sell me a car and could talk about their line of cars in good detail, especially their Mazdas. I used to go to JBA until they stopped selling Mitsubishi.
1651147565
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMybTRhdlhBEAE!2m1!1s0x0:0x45c61047d937523c!3m1!1s2@1:CIHM0ogKEICAgIC2m4avXA%7CCgsIrYaqkwYQ0LrHKQ%7C?hl=en-US
Shelly Meachum
google
https://www.google.com/maps/place/?q=place_id:ChIJPx0BqsL2t4kRPFI32UcQxkU
Ms. Meachum, Thank you for taking the time and speaking with me today. Id like to once again extend my sincere apology. We take the safety of our customers very seriously, and is always our highest priority. I hope that I was able to provide you with a clear understanding for the cause of the noise heard, and reassured you that your vehicle was safe to drive. My shop foreman personally re-inspected the work performed, and guarantees that your vehicle is 100% safe. Please contact me directly should you have any additional questions or concern. I am available to you anytime. Respectfully, Dane Marquart Service Manager Fitzgerald Mazda/Mitsubishi of Annapolis 443-321-1645 [email protected]
1651496482
1
I could have been killed on the Bay Bridge since the brakes were not properly installed.
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