I would like to start off by saying I hardly ever give a bad review BUT my experience at MB of Sacramento was a horrible experience. Me and my husband needed to replace our key fob due to damage. We had our car towed to the dealership with was fine the tow truck driver took pictures of our vehicle to show no damage while hooking it up on his flat bed. Everything was fine until it was time to pick up our car SMH. One of the employees pull up with our car and my husband noticed the grill was detached we politely let the employee know our car was not like that before being dropped off by the tow truck. The employee named Jake stated he has no idea what we are talking about and there wasn't anything yhey can do about it. We asked to speak to the manager he stated the manager will not fix it so we asked to personally talk with the manager. After waiting 45minutes to speak to the manager named Chris he actually cared and had the service employee fix the problem. We felt as if we didn't matter and that no one cared and it was very hurtful I will never take my car to this dealership ever again.
Thank you for bringing this to our attention. Our finance manager will contact you as soon as possible regarding your concern. We sincerely apologize for your frustration and inconvenience.
1640188777
1
I traded my car with Mercedes in January of 2021, and have just received a DMV collection notice for the registration not paid which was due in June of 21. I called numerous times since June and was told to ignore those notices as everything was taken care of. Now in December DMV tells that the car wasnt transferred over 12 months? Super unethical I must say. When I called customer services the girl had no infyon that I traded vehicle.
Michael, we sincerely appreciate your feedback, and apologize that you weren't notified when your part was in. Thank you for your business - we look forward to helping you again in the future!
1557511657
4
Delivery was slow but service was good. They did neglect to call when the part was delivered. I was able to confirm delivery easily over the phone.
Very harsh customer service and kinds of using some tricky measurements to satisfy what they want the customer to do!
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