Poor customer service went to the express lane said would be done soon and 2.5 hrs later they Finnished doing a oil change! Lol, next time take it to someone else
Service department is a nightmare. Problem with Promaster was not diagnosed correctly until warranty had expired and I was charged for repair. Service rep claims he did not get phone messages, so I sent emails...7 in total over a three week period that were ignored. Various features on the dashboard became nonfunctional after they upgraded software and they have failed to fix all and won't tell me if I will be charged for repairs. Lies, lies, and more lies.
My wife and I were looking for a low mileage used truck and found one that matched our criterion on the Seaside Chrysler Dodge web site. We went to the dealership with some trepidation as past car buying experiences involved tiresome haggling and time consuming game playing. It was so different at Seaside! Our sales person, Jeffrey, was knowledgeable and accommodating, but not pushy and we felt like he was a good advocate for us during the entire process. We had done our homework and had a good idea of the value for both the truck and our trade-in and we quickly got to an offer for both that was fair both ways. The Finance Director, Paul, was very gracious, and took us through the paperwork process quickly and other than an offer of extra warranty coverage, there was no "after sale selling". Their follow up has been great-- they want to be sure we are happy with our purchase. We couldn't be happier-- with our new truck, and the sales process at Seaside. We will go back there if we're in the market again.
I got my Fiat here when it was Cal's and continued to come here for service. I called about an oil change today when I was abruptly notified that they are no longer servicing Fiats but only after I was forced to spend nearly $1,200 worth of service not even TWO weeks ago. I definitely would have appreciated if someone had shared that detail with me. What a disgusting sham of a business!!!!
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