They truly don't care and are very proud and vocal about being shady mechanics, the service manager literally brags at how busy they are and how long the wait is, for me it's over a week before they touched it and that's after telling me they brought it in as an "emergency". Make sure you take your car to another mechanic after to see what these guys messed with. Edit: based on research we believe there are enough people with complaints about this being a scam operation, based on that we are filing a complaint to the NC attorney General. If you feel you have been scammed we advise you to do the same. The service manager is blatent about what he is doing this place needs to be shut down.
No integrity We Had a bad feeling about their business practices even before stepping on the lot. The initial contact salesman lied about an out of state buyer with cash in hand to try and pressure us to lock in the vehicle. We requested a new salesman apon arrival who was legit at first. After purchasing the vehicle we left our tag at the dealership, our salesman assured us he would handle it right away. After two weeks and multiple phone calls, I drove an hour and a half to get the plate. The payoff on our turned in vehicle took two weeks to go through as well. This caused us another payment on a vehicle sitting in their lot. They assured us the check was in the mail when in fact tracking showed it was not sent until a week after the told us they had already sent it. This dealership lacks integrity. We have had far better service from way less prestigious dealerships. 100% do not recommend for purchasing a used vehicle
Jaguar Raleigh Service Department still going through some growing pain, but the service manager addressed my problem immediately and efficiently once I escalated to his attention. The situation; my XJ Jaguar was shaking when I pressed the brakes and Jonathan, the service intake rep, said the issue had been resolved. When I left the Raleigh Jaguar dealership's service dept., the vibration had not been fixed. I reported the concern to Jonathan who said, well maybe it's something else, bring it back. At this point I went to another Jaguar dealership because I was not comfortable with Jonathan's attitude about the problem not being fixed. I escalated the matter to Raleigh Jaguar's service manager, Todd, who listened, assessed the situation and provided a sincere apology with a follow up to contribute to getting the repair done correctly. In summary, the Raleigh Jaguar dealership is new and has some growing pain to overcome as the service intake rep(a) transition in working with Jaguar / Land Rover vehicle owners.
Do not do business here, this dealership is not trustworthy! After spending all day negotiating a deal over the phone, I sent in my signed purchase agreement and $1,000 deposit. I was suppose to drive in from out of state the next morning to pick up the car and complete everything. Instead I received a call the next morning saying that another customer was purchasing the vehicle and just waiting on finance approval. My wife and I arranged to take time off work in Order to drive in from out of state only to be told sorry, we sold it to another customer after receiving your deposit. They dont care about you or honor their contracts...STAY AWAY.
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