Hello Marykar - I am sorry to hear about your experience, and am hoping my service manager can reach out to you and find a resolution, to drive the 5-Star experience we want for all our customers. Would it be okay if you Service Manager reached out to you Marykar? (Michael T. - General Manager)
1548966017
2
I like their sales teams straight forward approach. No games and I felt the buying process was smooth and efficient. I scheduled a service appointment to have my car synced to apple play, never got a call back from them. The Service after sales here isnt the most professional but maybe I should adjust my expectations because this is the east bay.
Our salesman was unable to understand or accept that this was the first car we had looked at and wanted to see other options before making a decision this large. He kept asking what price would work for us and what would make us buy it right then, not understanding that it wasn't the price that was the issue. After telling him no many times, he became frustrated and angrily ended the conversation. No, "Here's my card", "Let me know if you have any other questions", "Thanks for coming in." Basically just shooed us away like we were dead to him when finally accepting no. When selling cars this expensive they should be understanding of the fact that people may want to think about it. We did love the car and will most likely get one, but not from this dealership.
We'd to thank a such a great team at Livermore store. Reason why we chose to buy our car there, the very attentive personal. For a few weeks we had been looking for a specific model, Land Rover Range Rover Sport V6, Diesel. Since inventory is very limited and in addition of specific features; all locations (Walnut Creek, Redwood City, San Francisco, and Marin) we contact none gave us the service and attention like Livermore team. Everyone took his time, and effort to make sure we happy with our purchase. There is a difference between buying and becoming a loyal guest. Service and attention. Thank you James Brunell - Sales Associate, Bob - Financial Manager and Don Ingles - Sales Manager, we looking forward for our next vehicle. Best, Silvia & Carlos Ramirez
We recently purchased a Range Rover from Livermore Land Rover. We found the dealership honest and dependable, which in return greatly aided us in our final choice of the car that we ultimately purchased. We would like to thank particularly Lucas Deleon, Product Specialist at the dealership. Not only did he provide us with great consultation and information during our car purchase, he has also been staying on top of the after-sale service.
Gary, We are sorry to hear of your negative experience as we strive for superior customer service. We fell short of that goal and regret any inconvenience or dissatisfaction. This will be addressed with our sales and service staff and we hope that you will consider giving us another chance to provide the proper customer service you deserve. Someone from our management team will be reaching out to you as well. We appreciate you taking the time to provide this feedback. It will not go unnoticed. Mike T.-General Manager
1594412953
2
I was picking up parts for my Jaguar. The part was 4 plastic center caps that are pushed into the center if the wheel rims. Each one costs $61.04 plus tax. To replace all 4 costed $244.16. Even the technician at the cashier window was very surprised how much they cost. And when i arrived i had to wait several minutes until someone happened to walk by. This is why i will never buy a Jaguar ever again; especially after i had to replace my transmission twice within 100,000 miles. Poor choice of car on my part. Never again.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.