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Western Fence
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Western Fence reviews
Information about Western Fence
3,14
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURpcWZ1a3lRRRAB!2m1!1s0x0:0xa17a68ec0c36a02c!3m1!1s2@1:CIHM0ogKEICAgIDiqfukyQE%7CCgsIk7y6_gUQiPfaZA%7C?hl=en-US
s deBry
google
https://www.google.com/maps/place/?q=place_id:ChIJjXIztJ6JUocRLKA2DOxoeqE
1
Nothing but trouble. I hired Wester Fence to build and install a 14 foot gate on the side of the house. I paid 50% up front on June 20th 2020 and then waited...and waited. I contacted them July 27th to see when it would be installed. Every week I would be told we were "on for install Thursday or Friday this week" only to have the week go by without it happening. I would call Monday, get told the exact same thing and have it not happen again. This went on Until August 18th when the finally installed it. After install the gate wouldn't open. I would have to lift the side of the gate to get it to open. My wife and teenage kids can't open it. The gate was built and installed with no tolerances and the hardware from each side of the gate is binding up on in each other. I called Western Fence on October 8th 2020 to complain and they said they would warranty it and send someone out to fix it in 2 weeks. It December 7th now and no one has been out to fix it. I have texted Kamren and called the office multipe times and been told the same thing "you are on the schedule for this week" only to have it not happen every week since. I have never dealt with a company who treats their customers so poorly. I would never recommend this company at least on a residential level. Maybe they prioritize commercial jobs, I don't know. But they are a miserable company to deal with. In addition, aside from the fact that the gate doesn't open, the pickets are not straight on the bottom of the gate. They vary by a few inches. This may not matter if the gate is always viewed from eye level but our gate is at the top of a drive and so from the street the bottom of the gate is at eye level and it is quite noticable. Careless craftsmanship.
1638500829
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHMmRHZHBBRRAB!2m1!1s0x0:0xa17a68ec0c36a02c!3m1!1s2@1:CIHM0ogKEICAgIDG2dGdpAE%7CCgsI3ZOmjQYQgOGbCA%7C?hl=en-US
Kenji Hammon
google
https://www.google.com/maps/place/?q=place_id:ChIJjXIztJ6JUocRLKA2DOxoeqE
In construction it is hard to know 100% of the time what our crews will encounter when dealing with existing materials and digging underground. When our crews came across the issue with the gate post it did cause our crew a delay as well as another trip to be able to properly address the issue. Our company did honor the missing hardware and send the crew back out to rectify the mistake.
1642097575
1
Horrible company to work with. They were extremely late, uncommunicative and mis-bid me. They also have had to come back 3 times because they forgot to install hardware... 10/10 would not recommend.
1595354011
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ4dWF1WVd3EAE!2m1!1s0x0:0xa17a68ec0c36a02c!3m1!1s2@1:CIHM0ogKEICAgID8uauYWw%7CCgwIm9fc-AUQsOCC3AI%7C?hl=en-US
Lynn Patterson
google
https://www.google.com/maps/place/?q=place_id:ChIJjXIztJ6JUocRLKA2DOxoeqE
5
Sales Kamren did very good kepting me updated, the job was very good, it did take some time getting the gates on the job.
1620769393
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLenRuV2ZBEAE!2m1!1s0x0:0xa17a68ec0c36a02c!3m1!1s2@1:CIHM0ogKEICAgIDKztnWfA%7CCgwI8fTrhAYQqIau1gE%7C?hl=en-US
Kyle Stauffer
google
https://www.google.com/maps/place/?q=place_id:ChIJjXIztJ6JUocRLKA2DOxoeqE
Thank you for your review!
1620771875
5
Very helpful staff.
1599512999
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBMGZhY253RRAB!2m1!1s0x0:0xa17a68ec0c36a02c!3m1!1s2@1:CIHM0ogKEICAgICA0facnwE%7CCgwIq_Dx2AUQgNiDiwI%7C?hl=en-US
Christy Richards
google
https://www.google.com/maps/place/?q=place_id:ChIJjXIztJ6JUocRLKA2DOxoeqE
Christy, we apologize for the experience you had with your fence in 2016. We have changed quite a bit since then in regards to our staff and procedures. We do have a one year workmanship warranty that we stick to. We do encourage those that may experience workmanship defects, that they reach out immediately so that we may remedy the issue before it becomes a debate in regards to it was never installed properly, never worked, etc when it may be past the warranty. We do try to work with customers as much as possible, however we do not cover damages due to acts of God.
1599693118
1
When we picked Western Fence Company to install our fence back in April 2016, we chose them because we were told that their customer service was the best and that they would work with customers. We were told that the manufacturer warranties its products for life, and while they only had a 1 year workmanship warranty, the owner would usually always work with customers if problems cropped up. In fall of that year, we had the drop rod on our large gate break free. I contacted them about it on September 10 and was asked to email them pictures, which I did the same day. I hadnt heard anything from them over a week later and called them again and was told we will get to it. I called again the following week and they finally came out on September 28 to fix it. I was told that the drop rod had been improperly installed, and the concrete hole hadnt been cut properly. The gates started sagging together after this and have become hard to open and close, but we decided that after our experience with the lack of response and customer service on the drop rod, that we would just live with it. In April of this year (2018) during a large windstorm the post holding the large gate cracked and all the vinyl slats pulled out. I decided that we should contact them again (and hoped that they would help out). I called Shannon Rock on April 17, 2018 and was told that the gate post wasnt warrantied because wind was an act of God. I asked her (reminding her about the drop rod and the fact the gate was improperly installed and took damage for several months before it was fixed in 2016) if there was anything they could do, and she asked me to email her pictures (which I did right after I got off the phone with her). I hadnt heard anything back from them at all (even a phone call or email saying that they were busy and would come when they could), so I decided to call them yesterday (June 4, 2018). I talked to Shannon again yesterday and was told that she had referred it to someone else in the company and that they should have been out. I told her they hadnt, I was extremely upset with their customer service and would take to online reviews to tell my story. So buyer beware dont believe them when they tell you they have amazing customer service (they dont). In fact, be expected to call them over and over and over again to get anything fixed (even if it is under warranty).
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